Priority services registers
Your utility supplier can add you to a confidential register for vulnerable people. This means you can get additional help, especially in an emergency. This might include having meter readings taken on your behalf, ensuring prepayment meters are easy to access, and receiving priority help in a power cut.
Check if something is an energy scam
Energy scams are on the rise. Scammers have different ways of getting hold of personal information or bank details. For example, by pretending to:
- be a supplier offering a refund
- be from Ofgem – asking for information so you can get the £400 energy rebate
- be a debt collector asking for money owed to a supplier that’s gone bust
- offer green home improvement grants
- offer energy investment opportunities
- offer cheap prepayment meter top up keys or cards
- offer energy-saving devices
- Check if something is a scam.
You can contact the Citizens Advice scams advisers if you are worried, need advice about scams or want to report an online scam.
Other agencies who can help
Citizens Advice are available to speak with you if you are worried about your finances or energy supply. They also have information about grants you may be able to access to help pay off your energy debts if you are struggling to afford them. You can contact them in the following ways:
- National advice line: 0800 144 8848
- Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0800 144 8884
- Funding and grants: Grants and benefits to help you pay your energy bills – Citizens Advice
Citizens advice extra help unit: The Extra Help Unit raises complaints with energy suppliers on behalf of people who may be considered vulnerable or at risk of disconnection.
- You can contact them by calling the Citizens Advice consumer helpline free on 0808 223 1133, Monday to Friday, 9am to 5pm or on their website Extra Help Unit | Citizens Advice | (ehu.org.uk)
- Scams advisers:
- Online: https://www.citizensadvice.org.uk/consumer/scams/get-help-with-online-scams/
- Telephone: 0808 223 1133
- Monday to Friday, 8am to 6pm – except on public holidays.
- Calls are free from mobiles and landlines.
Energy Saving Trust, Citizens Advice and National Energy Action also have helpful advice for ways to save energy, reduce consumption and lower your energy bills available on their websites:
StepChange are a debt advice service and can be contacted in the following ways:
Online: StepChange Debt Charity – Free Expert Debt Advice. Available 24 hours a day, 365 days a year, or by phone 0800 138 1111 Monday to Friday 8am to 8pm and Saturday 8am to 4pm
You can find out more about other areas of support through these links: