New summary policy launched

We value resident feedback on all areas of our work. We’ve written a summary version of our Compensation Policy, as we had feedback from a number of complaints and other discussions with residents, particularly around damp and mould issues, where people told us that a quick overview of when TCH was responsible for issues, and when they were not, would be helpful.

While there is a need for the longer, detailed version of the policy many of our residents told us that all they wanted to know was when compensation may, or may not, be paid for damage caused by damp and mould.

The summary focuses on these exact points, but also includes a link to the full policy should residents want to find out more.

You can read the new summary policy here. And if you’re interested in finding out more about how you can get involved with reviewing policies and other services, take a look at this page on our website.