Why do we ask security questions on phone calls?

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When you call our Customer Service Centre, our advisors will ask you a few simple security questions to check who they’re talking to.

Quite often on calls we’ll be discussing personal information which can be of a sensitive nature. For security reasons, and to meet our General Data Protection Regulation (GDPR) guidelines, we need to make sure that who we are talking to is the person they say they are.

The GDPR guidelines are there to make sure that our residents’ data is being processed and used fairly and lawfully.

If you have any further questions about this, you can contact us on 01892 501480 or by emailing info@tch.org.uk

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