Job Vacancy

Casework Coordinator

West Kent

About the role

Role Summary

This is a great opportunity to come and work with us on a part-time basis as a Casework Coordinator. This role is to fully coordinate the delivery of Disabled Facilities Grants and other home adaptations that promote independent living and will support our customers throughout the adaptation process. If you have a keen eye for detail, are timely, and accurate, with great customer service skills, then this role could be for you!


£16,064 pro rata (22.5 hours a week)

Hours of Work:

22.5 hours a week to be agreed with line manager



Probation Period:

6 months

Notice Period:

Who are we?

Town and Country Housing are a housing association that covers Kent and Sussex, with our head office in Tunbridge Wells. We provide more than 10,000 homes in 15 local authority areas and became a subsidiary of the Peabody Group in 2019. We currently have over 300 employees based at various locations across Kent and promote hybrid working.


Meet your Manager

I have worked for the group for 15 years as a Caseworker in North Kent and then progressing onto a Casework Manager.
We cover 6 local authority areas to provide support and adaptations to help our clients live safely and independently in their homes. I have a great team and together we provide an excellent service and find our work very rewarding.

Jatinder Sahni, Casework Manager

Jatinder Sahni

What will you be doing?

Role Specific Responsibilities

  • Forming part of a casework administration team your role will be to work alongside visiting caseworkers and surveyors providing a full administrative role. You will be responsible for and integral to, the whole grant, loan or private works process and will assume full responsibility for the entire back office function attached to casework.
  • Maintain administrative of client files as required by the service and to enable the preparation of reports and statistics.
  • Accurately input client data onto a database in a timely manner and ensuring compliance with the service specification, commissioner requirements and key performance indicators.
  • To ensure the notes about the clients are factual and free from personal opinions.
  • To deal with all enquiries in a way which promotes the service.
  • To act as the central liaison/keyworker for clients who are within the grant or loan process.
  • To liaise with external bodies, attend case review and update meetings as required.
  • To assist with processing invoices, and undertake any other financial responsibilities as required by the role.
  • Liaise promptly with colleagues, partner agencies and other stakeholders regarding safeguarding, welfare and risk concerns in accordance with Town & Country Housing policy.
  • Participate in team meetings.


To fully coordinate the delivery of Disabled Facilities Grants and other home adaptations that promote independent living. This administrative role supports our customers throughout the grant and adaptation process, from initial contact to completion, and is the first point of contact for all parties involved. With an eye for detail you will assume the full responsibility of coordinating all aspects of casework, liaising with technical and non-technical staff and external stakeholders in a timely and accurate manner whilst fully supporting our varying client base.

About You

Education & Qualifications

Key Skills & Competencies

  • Experience in working in a customer service environment
  • Experience of the needs of older, disabled, and vulnerable people who wish to maintain independent living (desirable).
  • Up to date knowledge of welfare benefits for the designated client groups (desirable).
  • Knowledge of housing and or support services (desirable).
  • Knowledge of up to date grants and loans available for clients (desirable).
  • Experience of monitoring and updating budgets (desirable).
  • Ability to work under pressure and prioritise effectively.
  • Ability to work to agreed action plans and objectives to consistently meet targets and deadlines.
  • Ability to react and adapt to changing circumstances and priorities.
  • Effective organisational and time management skills.
  • Excellent verbal and written communication skills
  • Ability to communicate effectively with customers, staff, stakeholders in plain, easy to understand English, both in writing and verbally.
  • Flexible and problem-solving abilities essential.
  • Able to work at pace.
  • Demonstrate commitment to equality and diversity and a genuine desire to help people with disabilities and/or support needs.
  • Fully understands relationships between work processes, the organisation, and their impact on work; uses this knowledge in own area to improve work processes.
  • Self-reliant and able to work on own initiative with minimal supervision as well as part of a team.


  • A willingness to work in a flexible manner as the service requires it
  • Empathy and understanding of the customer group we work with and support.

Why Choose Us

  • Contributory pension scheme 4% to 10% matched contributions
  • Hybrid working
  • Free onsite car parking
  • Life assurance of 4x annual salary (Terms and Conditions apply)
  • 30 days annual leave in addition to bank holidays
  • Two volunteer days per year
  • Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
  • Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
  • Extensive annual Staff Wellbeing programme
  • Enhanced maternity, paternity, and shared parental leave provision
  • Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
  • Annual flu vaccinations
  • Access to an extensive range of corporate discounts on shopping, travel & days out
  • Social events, including lunchtime walking, rounders, festive Fridays
  • Travel loan

Our Values

Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.

Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.

We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:


Equal Opportunities Statement

TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.

We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.



Internal Applications

Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to the HR inbox.

For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.

Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.

If you have any questions, or require further clarification, please speak to HR.

External Applications

Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.

Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer.

Key dates

Applications Close:

Tuesday, 18 June 2024

Interview Date:

Tuesday, 25 June 2024