Job Vacancy

Compliance Inspector

Tunbridge Wells

About the role

Role Summary

We are looking for a Compliance Inspector to make a positive contribution to our core purpose of keeping our homes safe places for residents to live. The right person would be assisting in compiling building safety cases including collating the golden thread of information on buildings and ensure that this information is digitally stored. Contribute to our digital strategy by supporting and promoting digital engagement. Assist in ensuring excellent communication with residents and provide administration support to ensure the building safety and compliance contracts are effectively managed.



Hours of Work:




Probation Period:

6 Months

Notice Period:

1 Month

Who are we?

Town and Country Housing are a housing association that covers Kent and Sussex, with our head office in Tunbridge Wells. We provide more than 10,000 homes in 15 local authority areas and became a subsidiary of the Peabody Group in 2019. We currently have over 300 employees based at various locations across Kent and promote hybrid working.


Meet your Manager

"My position is focussed on technical support and contract management across the business. My aim is to build a team successfully in my current area and deliver an excellent service to our residents. My strengths lie within domestic gas and contractor management with knowledge gained working for a mix of Housing Associations and Local authorities for the last 13 years."

Graham Ward - Building Safety Team Leader


What will you be doing?

Role Specific Responsibilities

  • Carry out routine fire safety inspections across all areas. Act on findings and record outcomes.
  • Organise surveys and works for the fire safety and services contracts I.e., fire risk assessments, emergency lighting, fire alarms and communal smoke detection. Work closely with the contractors to ensure all properties are 100% compliant each month.
  • Organise contractor meetings, gather all relevant documents, produce a meeting agenda, produce accurate minutes from the meeting and circulate relevant documents.
  • Respond to complaints relating to building safety.
  • Update spreadsheets and data to ensure compliancy with building safety.
  • Carry out effective filing and inputting of data for all fire related workstreams.
  • Raise purchase orders for building safety and compliance contracts.
  • Ensure all insurance and bi-weekly inspections are completed for the play areas, including updating spreadsheets to ensure compliancy.
  • Ensure servicing of sewage pumps are completed, including management of a spreadsheet to ensure all are 100% compliant.
  • Provide overall administration support for all building safety and compliance contracts.
  • To communicate effectively with both internal and external customers, focussing on the needs of the customer and ensuring that services and methods of delivery meet their needs and expectations.


  • To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.
  • Recognise, respect, and promote the different roles and diversity of individuals.
  • To actively contribute towards the key performance indicators and professional standards.
  • Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.
  • To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
  • To participate in training, attend other meetings, and staff events as required.
  • Be an effective member of your team, presenting a positive impression of your section and the Group.
  • Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.
  • Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.
  • Maintain awareness of budget requirements and value for money while delivering your role.
  • Consider and highlight any risk to the organisation or individuals whilst delivering your role.
  • Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.
  • This role may involve visiting other offices and stock and you may be required to have your own car and full driving licence.
  • This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.

About You

Education & Qualifications

  • Any technical certificate (Desirable).
  • Willing to work towards affiliate membership with any of the following bodies IFE, IOSH, CIOB, RICS (Desirable).

Key Skills & Competencies

  • Proven experience and ability to deliver excellent customer care and valuing diversity.
  • Full driving licence and use of a car.
  • Previous experience within social housing in a similar role (Desirable).
  • Building trade background an advantage (Desirable).
  • Experience of report writing and presenting (Desirable).
  • Experience of a health and safety compliance environment (Desirable).


  • Good communication skills with both verbal and written communication of a consistently high standard.
  • Able to communicate effectively with a range of people, adapting style and approach accordingly.
  • Ability to work effectively as part of a team.
  • Ability to work unsupervised, and prioritise workload to meet deadlines and agreed targets.
  • Ability to deal with sensitive information maintaining discretion and confidentiality.

Why Choose Us

  • Contributory pension scheme 4% to 10% matched contributions
  • Hybrid working
  • Free onsite car parking
  • Life assurance of 4x annual salary (Terms and Conditions apply)
  • 30 days annual leave in addition to bank holidays
  • Two volunteer days per year
  • Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
  • Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
  • Extensive annual Staff Wellbeing programme
  • Enhanced maternity, paternity, and shared parental leave provision
  • Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
  • Annual flu vaccinations
  • Access to an extensive range of corporate discounts on shopping, travel & days out
  • Social events, including lunchtime walking, rounders, festive Fridays
  • Travel loan

Our Values

Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.

Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.

We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:


Equal Opportunities Statement

TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.

We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.



Internal Applications

Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to the HR inbox.

For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.

Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.

If you have any questions, or require further clarification, please speak to HR.

External Applications

Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.

Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer.

Key dates

Applications Close:

Thursday, 6 June 2024

Interview Date:

Tuesday, 18 June 2024