An individual’s or family’s finances can change unexpectedly. If you have any concerns about paying your rent, our Income Team is here to support you. We spoke to one of our Income Officers, Amelia, to find out more about the services on offer.

When could a resident contact the Income Team for support?

We’re here to help if you have any queries or concerns about paying your rent. The earlier you can talk to us, the sooner we can help, so please don’t hesitate to contact us.

How would a resident access your service?

You can contact us through your MyHomeOnline account, by calling 01892 501480 or by emailing info@tch.org.uk

After contacting us, a relevant member of the team will get in touch with you as soon as they can to talk through your situation.

How do you support Town & Country Housing residents?

We will start by having a conversation with you, to find out a bit more about your income. We’ll also see if it would help to refer you to our Money Support Team.

They can check to see if you’re eligible for any benefits and offer basic budgeting advice. They may also be able to help with vouchers for food or electricity bills.

If you have fallen into rent arrears, we will discuss an affordable payment plan so that you can get back on track.

Our support is open to all our residents, and we will work with you for as long as you need our help.

What other support do you offer?

We work closely with various teams across Town & Country Housing, whether it be our Money Support Officers, or a member of the Tenancy Sustainment Team. This way of working allows us to look at every aspect of your finances and offer a broader support package.

What’s the most rewarding part of the role?

Without a doubt it’s seeing how our service helps residents get back on track. I take great pride in the work we do, and I’d like to think that we help make people’s lives just that little bit easier.