Job Vacancy



About the role

Role Summary

As Surveyor you would be designing, specifying and managing domestic building works with the aim of adapting and repairing the homes of our customers to enable them to live safely and independently.



Hours of Work:




Probation Period:

6 months

Notice Period:

1 month

Who are we?

We provide more than 13,000 homes across Kent, Sussex, Surrey and West Sussex. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.


Meet your Manager

“I have been in the team since 2017, and we work across the Medway area to support people to apply for, and access, local government grant funding to provide essential adaptations to their homes. I feel it is so rewarding for the team and I to be a part of this invaluable service knowing that we are having a direct impact to help people to remain living independently in their own homes.”

Sharon Mann - Team Manager

Sharon Mann

What will you be doing?

Role Specific Responsibilities

  • Inspect and survey customer’s homes providing a technical assessment and advice regarding repairs and improvements. Provide guidance to enable customers to make informed decisions around independent living, health, and wellbeing.
  • Prepare accurate and clearly produced drawings, specifications, and schedules of rates to agreed timescales.
  • Demonstrate comprehensive knowledge of legislation and law to include Building Regulations, CDM regulations, statutory consents, Health & Safety Regulations and Party Wall matters.
  • Agree timetables, work programmes with builders.
  • To demonstrate a working knowledge of contract law in respect of standard forms of building contract.
  • To inspect and certify building works for purposes of valuation and payment of contractor’s invoices.
  • Instruct building contractors in respect of variations to specified work and assess and agree associated costs.
  • To accept or refuse building works based on a technical assessment of quality and compliance with contract documentation.
  • Monitor and report upon the performance of building contractors as part of the Agencies continuous improvement programme.
  • Carry out risk assessments regarding personal safety and that of others within proximity of working environment.
  • Hold a dynamic caseload of projects from initial inspection to completion and to manage it to ensure as far as is possible that performance targets are met.
  • Hold case meetings as required to identify and resolve problems to assist with the smooth and efficient flow of cases.
  • Provide technical information and reports as required to internal and external contacts.
  • Investigate and respond to customer enquiries and complaints in a timely and efficient manner.
  • Keep accurate records in respect of cases are kept and that all records are factual and free from personal opinions and where appropriate, are clearly identified as confidential.


  • To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible and recognise, respect, and promote the different roles and diversity of the individuals within the business.
  • To actively contribute towards key performance indicators and professional standards.
  • Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.
  • To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
  • To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge.
  • Attend and participate in training and other meetings and staff events as required.
  • Be an effective member of your team, presenting a positive impression of your section and the business.
  • This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.
  • This role requires the individual to travel to various sites across Kent and it is expected that an individual in this role has a full driving licence and access to a car with relevant insurance.

About You

Education & Qualifications

  • Evidence of a good educational standard, including GCSE English and Maths.
  • Recognised qualification such as BTEC in Building Construction.
  • You will need to be able to drive and have access to suitable means of transport. Personal vehicles need to be insured for business use.
  • An enhanced DBS check is required for this role.

Key Skills & Competencies

  • Experience of managing a caseload.
  • Managing/supervising contractors carrying out adaptations and repairs in domestic housing (Desirable).
  • Designing and planning extensions and major adaptations to domestic buildings including all surveys, calculations, statutory applications, design statements and detailed tender documents (Desirable).
  • Accurately produce drawings using AutoCAD.
  • Successfully preparing works for Planning and Building Regulations approval.
  • Well organised with excellent time management skills, able to arrange and manage workload demands, determine priority tasks, meet tight deadlines, and achieve goals.
  • Knowledge of energy efficiency measures (Desirable).
  • Experience of domestic construction and building repairs and maintenance (Desirable).
  • Knowledge of up-to-date grants and loans available for customers (Desirable).
  • Knowledge of related services provided by the statutory and voluntary sector (Desirable).
  • Excellent verbal and written communication skills.
  • Comprehensive IT skills to include use of Microsoft Office and ability to maintain electronic records, with attention to detail.


  • Flexible and problem-solving abilities essential.
  • Demonstrate commitment to equality and diversity and a genuine desire to help people with disabilities and/or support needs.
  • Self-reliant and able to work on own initiative with minimal supervision as well as part of a team.
  • Understanding of confidentiality and data protection issues (Desirable).
  • To be able to work outside your normal office hours as required (Desirable).
  • To be willing to train and gain qualifications to enhance own ability to undertake role.
  • Able to work in other office locations as required.

Why Choose Us

  • Contributory pension scheme 4% to 10% matched contributions
  • Hybrid working
  • Free onsite car parking
  • Life assurance of 4x annual salary (Terms and Conditions apply)
  • 30 days annual leave in addition to bank holidays
  • Two volunteer days per year
  • Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
  • Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
  • Extensive annual Staff Wellbeing programme
  • Enhanced maternity, paternity, and shared parental leave provision
  • Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
  • Annual flu vaccinations
  • Access to an extensive range of corporate discounts on shopping, travel & days out
  • Social events, including lunchtime walking, rounders, festive Fridays
  • Travel loan

Our Values

Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.

Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.

We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:


Equal Opportunities Statement

TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.

We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.



Internal Applications

Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to the HR inbox.

For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.

Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.

If you have any questions, or require further clarification, please speak to HR.

External Applications

Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.

Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer.

Key dates

Applications Close:

Thursday, 25 July 2024

Interview Date: