Residents on our Extra Care schemes had told us that they would like to have more of an influence on what was being served for lunch, and their menu in general.

So, we have launched menu review meetings, which take place four weeks before a new menu is issued.

This gives residents the chance to have a better say on meal choices and to make changes before the menus are finalised.

Doing this has helped to reduce complaints about the catering service and has given residents real influence about their menu choices.

Previous updates

We regularly publish our ‘you said, we’re doing’ updates on our website, so you can see how we’re listening and improving our services based on what you tell us. You can find previous updates on this page.