Our Resident Scrutiny Panel directly influences our services by carrying out regular in-depth reviews and making recommendations for improvements.

The Panel recently carried out its review of our Community Safety Service and through this found that at times we could offer better support for residents who contact our Customer Service Centre with more complex issues.

We have since delivered Mental Health First Aid training for all our Customer Service staff so that they have the skills, knowledge and confidence to support residents through more challenging calls.

Previous updates

We regularly publish our ‘you said, we’re doing’ updates on our website, so you can see how we’re listening and improving our services based on what you tell us. You can find previous updates on this page.