We’re making some improvements to the repairs section on MyHomeOnline; our free, safe and secure online customer site. 

These changes mean you’ll be able to: 

• Change the date of a repair appointment 
• Cancel an existing repair appointment 
• Add multiple photos to support your repair request. 

Resident testing 

To ensure these new features are user-friendly we invited residents to test them out. We held a workshop at the start of October where we presented the volunteer residents with various scenarios and gathered valuable feedback on their experience of using MyHomeOnline and the clarity of the language used on the site. 

What We Learned 

Residents were very happy with the improvements! Their feedback highlighted the need for smoother navigation across MyHomeOnline, such as the ability to directly view your repairs. We’re also creating a short user guide to help residents with the new photo uploading function. 

When will these improvements be made

Following this feedback, we’re now working on getting these changes added to MyHomeOnline. We expect to be able to fully launch the new version next spring, we’ll keep you updated through our website and newsletter.

We value your input!  

These changes are a direct result of your feedback, and we’d like to thank you for taking the time to help us improve MyHomeOnline.  

Please do continue to share you feedback with us and let us know if there are any other changes you’d like us to consider making to the site. You can email us at info@tch.org.uk