To make sure we’re providing the right type of homes and services to our residents it’s important that you can influence the services you receive.

As well as valuing your insights we also value your time. This is why we’re offering vouchers and other incentives to TCH residents who share their views.

Read on for details of two panels that we’re actively recruiting to, or see all of the opportunities on our Get Involved page.

Complaints Panel

We are looking for residents to join our new Resident Complaint Panel.

Dawn and Mariana are already working with us to continually improve the complaints process for all residents, but they need your support!

The panel, which meets in the evening every three months for around 90-minutes, acts as our critical friend.

At our first meeting on 13 March 2025 the panel reviewed the questions we ask you at the end of the complaints process to see how satisfied or dissatisfied you were with the service you received from the complaints handlers.

If you are interested in finding out more about panel or want to join it, please contact get.involved@tch.org.uk

To say thank you for your time we offer a £30.00 Love2Shop voucher per meeting.

Resident Survey Group

This is an easy and accessible way to share your views through a monthly electronic survey.

So far the Resident Survey Group has answered short, temperature-test surveys on Access to Information, Tenant Satisfaction Measures (TSMs) and the Tenancy and Money Support Service.

To say thank you for your contribution, every month you complete a survey you will be entered into a monthly prize draw where you can win a £15 shopping voucher AND a quarterly draw for a £50 shopping voucher. *

If you would like to get involved please contact get.involved@tch.org.uk  –  you can unsubscribe at anytime!

* Each monthly entry counts as one entry into the applicable quarterly draw, no more than three entries per person per quarterly draw.