With more than 2,000 repairs a month, TCH Repairs plays a key role in helping our residents in Kent and Sussex to feel safe and secure in their homes.

While our survey figures show strong levels of resident satisfaction with repairs – 76.7% told us they were satisfied with their repairs in 2023/24, compared to 72.3% across all social housing – we know there’s room for improvement.

To achieve this, over the next couple of months we’ll be making some changes to the way TCHR operates. At the moment it is runs as a joint venture between Town & Country Housing (TCH) and Fortem Solutions. To support future investment into the service both organisations have agreed that TCH should become the full owner of TCH Repairs.

The service you receive will look the same, but the systems and processes in the background will be changing to give us greater control over how repair jobs are booked and managed. This will help us to fix more issues on the first visit and provide clear updates and communications to our residents.

Thank you again for your feedback on the service, and please do continue to book repairs in the normal way: via your MyHomeOnline account, by emailing repairs.direct@tch.org.uk or calling 01892 501480 (option 1).

We’ll bring you further updates on the changes in future newsletters.