Got a housing issue and not sure where to start? The Housing Ombudsman has just released a set of short, easy-to-follow videos to help you understand how to make a complaint — and what happens next.

These videos are designed with residents in mind. They explain:

• ✅ What counts as a complaint
• 📝 How to make one
• 🔄 What the Housing Ombudsman does and how they can help

And the best part? They’re available in 9 different languages — including Bulgarian, Cantonese, English, French, Pidgin, Polish, Portuguese, Romanian, and Russian — with subtitles on every video. So no matter your background, you can get the information you need in a way that’s clear and accessible.

“Our new multilingual videos are an important step in making our service more accessible and inclusive,” said Richard Blakeway, Housing Ombudsman.
“We’re proud of this progress and will continue expanding the project to reach even more communities.”

🎥 Watch the videos here:
Housing Ombudsman YouTube Playlist

🌐 Want to learn more?
Visit the Housing Ombudsman website: www.housing-ombudsman.org.uk

These videos are a great first step if you ever feel unsure about your rights or how to raise a concern. And remember — support is always available.