We receive thousands of pieces of feedback from residents each year, and this information is vital in helping us to understand how residents view our services.

Your feedback gives valuable insights on how we can improve those services and comes from a range of sources, including structured survey calls following the completion of a repair, information from our complaints process, and your involvement with our resident engagement opportunities.

Thank you to all residents who share their views with us. You can see examples of changes we’ve made based on resident feedback through our You said, we’re doing articles.

And if you’d like to find out more about how we make sense of all the data we receive, then check out this video on how we’re using AI to better understand what drives resident satisfaction and dissatisfaction.