You said:

Through our complaints process, we have been made aware that communication and information around heating and hot water breakdowns could be better.

We want to be clear about the time it may take to source more specialised parts or if the boiler is beyond repair and we need to replace it. We also want to be clear about what help you should expect if this happens, such as being provided with temporary heaters.

We’re doing:

We’re developing some FAQs about what to expect if you have a heating and hot water breakdown, and we will share those with residents experiencing this issue.