In August we asked for your views on two of our services: resident engagement and heating.  

1,531 of you kindly completed a survey telling us what is important to you for each of these service areas. We would like to say a huge thank you to all of you for doing so, it is very much appreciated!  

The findings from the resident engagement half of the consultation will be used by the Resident Engagement team and Resident Voice Panel when co-creating the next Resident Engagement Strategy. We will keep you updated but hope to launch the new strategy in early 2026.  

The heating questions in the consultation were asked because we are currently procuring new heating service providers in time for when the current contract ends.  

Your feedback is being used to make sure any future contractor(s) understand what is important to you. Key points from your feedback were around the importance of achieving a first-time fix, keeping to appointments, and the value of good and consistent communication.  

Our heating service will continue in its current form while we go through the procurement process, and we will update you on how things are developing. We anticipate the contract will be in place by spring 2026.  

Finally, we would like to congratulate the three prize draw winners of the £50.00 Love 2 Shop vouchers for completing the survey: Vernon from Epsom, Maureen from Tonbridge and Dean from Gravesend.