Resident engagement is a vital part of the way Town & Country Housing operates. Our services are for residents, and these services are mostly funded through your rent or service charges.  

Which is why we’re delighted that, over the course of the past financial year, 14% of all TCH households have shared their views on those services and our strategic plans.  

We’re equally delighted that 89 residents have become involved with our framework of seven formal resident engagement opportunities.  

We’ve pulled all of this amazing activity together into our Resident Engagement Impact Report 2024-2025, which we’re publishing here today.  

The report outlines the impact that residents have been able to have on our work, and details the positive changes that have come about as a result.  

From building safety to corporate strategy, residents have been at the heart of our service delivery and strategic approach over the year.  

The engagement doesn’t stop there, as the report also sets out a series of ‘next steps’ – including plans for a new Resident Engagement Strategy to be co-created with residents.  

Thank you to all our residents who have shared their views so far. You are the experts about your homes and the communities you live in, and we want to hear more about your experiences. If you’d like to join in the conversations, please do check out the Get Involved page on our website!