We’ve updated our damp, mould and condensation page with the latest guidance and information about Awaab’s Law, which came into effect on 27 October 2025. 

Awaab’s Law introduces clear timeframes for social landlords to investigate and fix reports of damp, mould, and other serious housing issues.  

The law is named after two-year-old Awaab Ishak, who sadly died after being exposed to mould in his home. 

Under the new law, social landlords like us must act quickly when residents report issues like damp and mould.   

What this means for you  

When you report damp or mould, here’s what will happen:    

• We’ll visit your home within 14 working days of your report  

• You’ll receive a report and action plan within three days of our visit  

• If it’s an emergency, we’ll visit within 24 hours. We know it’s short notice, but please help us arrange the visit quickly so we can keep you safe 

• Our repairs team may need to check all rooms for damp or mould  

If repairs are needed:   

• We’ll arrange it within our routine repair timescales 

• If there’s significant damp and mould, we’ll support you through the next steps   

How to report damp and mould 

If you notice damp or mould in your home, please let us know as soon as possible. You can find the different ways to contact us here – contact us.