Sometimes residents may need to be temporarily moved out of their homes for larger scale essential repairs to be completed. This is known as a decant.  

Sometimes, all repairs are completed while the resident has moved out, but in some cases, residents move back in once the major works have been done, and smaller repairs are carried out while they are back home.  

Based on feedback we received via a complaint we’re reviewing the information we provide to residents about the decant process.  

You said: Communication about the need for follow-up repairs, once residents move back home, have not been clear.  

We’re doing: We’re letting residents know, in advance, if follow up repairs will need to be done once they have moved back in. If these are needed, we’ll explain exactly what will be done, and when.