You said: Recently, several residents told us that, when they call our Customer Services Team, the automated phone message that plays at the start of calls was too fast, making it difficult to follow the options clearly. 

We’re doing: We listened to your feedback and have now reviewed and updated the message, slowing it down by three seconds. This small but important change makes the message clearer, easier to understand, and more accessible for everyone who contacts us. 

Thank you to everyone who took the time to share your thoughts. We always appreciate the feedback we receive from our residents; it helps us improve the way we deliver our services. 

If you have suggestions for further improvements, we’d love to hear from you! Get in touch to share your feedback – Contact Us