We regularly hear from residents with similar queries on topics such as how to change the date of a direct debit, whether they can have a pet in their home or how to go about arranging a mutual exchange.  

We’re always happy to speak to residents, but we’re also keen to provide as much information as we can to help residents find the information they need, when they need it.  

This is why we’ve created a series of short videos answering the top ten questions that our Customer Service team is asked – you can view them all here.  

We’ll be adding to these over the coming months based on queries to our teams. We’re also asking residents to send us their questions via prteam@tch.org.uk