We’d like to let you know that our Epsom office is moving to a new location. 

From Monday 2 March 2026, you’ll find us at: 

Renaissance House 
2nd Floor 
32 Upper High Street 
Epsom 
Surrey 
KT17 4QJ 

Our previous office at Newplan House, 41 East Street, Epsom closed on Friday 13 February 2026, and the move is now almost complete. 

What does this mean for you? 

The most important thing to know is: 

Our services are continuing as normal. 
There is no change to how you contact us. 

📞 0333 700 1025 
📧 Rosebery.customerexperience@tch.org.uk  

Our phone number and email addresses remain exactly the same. 

If you have sent us post recently, please don’t worry — we are redirecting mail to the new office, so we will still receive it. 

Meeting us in person 

We’ll still be arranging face-to-face appointments at the new office, just as before. Once we’re fully settled in, everything will continue in the usual way. 

We understand that office moves can sometimes cause uncertainty, so we want to reassure you that everything is running as usual. If you have any questions at all, please get in touch — we’re here to help and will be happy to support you.