Meet the team – Community Safety team
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Our Community Safety team is the first port of call for all reports of anti-social behaviour, domestic abuse and safeguarding reports.
We caught up with Jesse Fuller, Community Safety Manager, to find out more about how the team supports residents.
How can residents get in touch with your team?
There are a different ways that residents can report community safety issues to Town & Country Housing – by phone or email through our Customer Service team, or through the ASB reporting form on our website.
Regardless of how the issue is reported, it will always come through to our team first. This allows us to review the situation and decide who is best placed to support the resident.
Serious issues, like domestic abuse, will always stay with us. But in some cases, for example noise nuisance, other TCH teams may be better placed to help residents.
Of course we’ll offer continued support and guidance throughout, and if the situation escalates over time then we’ll increase our involvement.
By taking this approach we’re able to make sure that residents get the right level of expert support and advice they need, at the right time.
Who’s in the team?
There are seven of us in the team, including me, and we’ve all come to the role from slightly different backgrounds. This is great because it means we’ve got a lot of experience to draw from and share.
I joined Town & Country Housing in 2012 as an apprentice in our Contracts & Compliance team, dealing with things like gas and electrical safety checks. I then moved on to work as Housing Manager before joining this team seven years ago.
Anna and Alison have both worked as Housing Mangers at TCH, and between them have an impressive 50 years’ experience of supporting our residents!
And then Daniel, David, Ellie and Rayney are all ex-police officers. Their experience and insights are invaluable. They’re able to talk residents through the police process, which really helps residents to feel supported and in control of what’s going on.
What does a typical day look like for your team?
We work closely with a range of other organisations across the south-east, so we’re regularly involved in multi-agency meetings, looking at how we can collectively achieve the best solutions for our residents and the communities they live in.
As important as these meetings are, the team spends much of its time visiting and supporting victims, gathering information and engaging with alleged perpetrators to address and challenge harmful behaviour.
What tells you that you’re doing a good job?
There is a range of measures and performance targets that we track to measure our performance, but nothing beats hearing from residents about how we’ve helped them.
This is always the most satisfying indicator we’ve done a good job. Hearing that someone has been able to break free from a difficult situation and make a fresh start, especially in domestic abuse cases, is priceless and is exactly why we’re all so committed to our work.