The Housing Ombudsman Service has released a new short video to help residents and landlords better understand what the service does and how it can help. 

The video explains: 

• what the Housing Ombudsman Service does  

• who can contact them  

• how they support residents and landlords  

• how to get in touch if you need advice or help  

The Housing Ombudsman is an independent and impartial service that looks into complaints about housing organisations. They work to make sure complaints are handled fairly and help improve housing services for everyone. 

The video is a simple and easy way to learn more about the support available and what happens if a complaint cannot be resolved directly with a housing provider. 

You can watch the video on the Housing Ombudsman’s YouTube channel Housing Ombudsman video, or watch here:

You can also read more about the role of the Ombudsman on their official website: 
About the Housing Ombudsman Service 

And to find out about Town & Country Housing’s complaint process, including how to make a complaint to us, visit our website.