We’re always looking for ways to make it easier for residents to access our services. That’s why we’re pleased to introduce a new way for people in Epsom to get in touch with us – online web chat. 

Whether you have a question about repairs, housing services or something else, you can now chat directly with our Customer Services team through our website. It’s a quick and convenient way to get the information or support you need. 

How to use web chat 

Getting started is simple: 

Step 1: Open Messenger 
Look for the Messenger button in the bottom-right corner of the screen and click it. 

Step 2: Start a conversation 
Type your message and send it to us. 

Step 3: Tell us how we can help 
Let us know who you are and give us a brief description of the issue or question you have. One of our team members will join the conversation and guide you through the next steps to help resolve your enquiry. 

 More ways to contact us 

This new service has been introduced as part of improvements made through the installation of a new telephone system at our Epsom office. 

As well as web chat, you can now: 

• Request a call back 0333 700 1025 if that’s more convenient for you. 

• Contact us by email Rosebery.customerexperience@tch.org.uk for less urgent enquiries. 

We know that everyone prefers to communicate in different ways, so we’re pleased to offer more options to help you get the support you need, when you need it. 

If you’re not sure which contact method is best, web chat is a great place to start. Our team will be happy to point you in the right direction and help you find the information you need.