We’re pleased to introduce our new payment app, making it easier to pay your rent from your phone and saving you time logging into the online portal. Even if you pay your rent by Direct Debit, you can use the app to make one-off payments whenever it suits you. 

Download the app 

You can download the app from Google Play for Android or from the Apple App Store for iPhone. 

It is important that you choose the correct app for where you live. 

TCH Kent (this also covers Sussex) 

• Google Play 

• Apple App Store 

TCH Epsom (covers Surrey) 

• Google Play 

• Apple App Store 

If you’re not sure which app you should download, you can use our postcode checker to access your rent and service charges page. From there, you’ll find the correct app link under the Payment App drop-down: Your Home – Town & Country Housing. 

How to download the app 

• Download the correct app for your area using the links above, or search for ‘TCH Kent’ or ‘TCH Epsom’ in your app store, depending on where you live 

• Register using your email address and your *Payment Reference Number. If you already use the web payment portal, you can sign in with the same login details 

* Your Payment Reference Number will start with 98260348 and can be found on your new payment card, sent to you in February 2026 

You will not be able to use older cards with this app. If you have not received your new card (it has an all-white background) you can order one by emailing info@tch.org.uk  

• Once registered, you can log in and make payments securely through the app 
• You can save your bank card details to make future payments quicker and easier. Each time you pay, you will just need to enter the 3-digit security code on the back of your card 
• For added security, we recommend logging out when you have finished using the app. If you do not log out, you will be signed out automatically after 10 minutes of inactivity 

If you have any questions or need further support, please contact us.