We’re sorry if communal areas in and around your home have not been properly cleaned or looked after recently. We are aware that, in some areas, our contractors are not carrying out work to the agreed standard.  

We’d like to reassure you that we have discussed the issue with them and have action plans in place to improve the situation. Thank you for your patience as we work to improve the service, and sorry again if you’ve been affected by this.  

You can read more about our approach to Grounds maintenance and communal cleaning on our website.