We are pleased to let our residents in Kent know that our text messaging service for repairs is being relaunched this July.

The service has been unavailable since the end of the Joint Venture with Fortem in July 2025. Following a significant amount of work on the platform that supports our repairs and maintenance service, we are delighted to bring it back with even more improvements.

The even better news is that as well as text updates, if we have an email address for you, we’ll also send you an email confirmation. If we don’t have a mobile number for you, we’ll keep you updated by email instead.

To help you plan your day more easily, we’ve increased the number of appointment updates you’ll receive. In total, you’ll get three text messages:

• The evening before your appointment – you’ll receive a confirmation of your scheduled repair.
• On the morning of your appointment – we’ll remind you that your operative is due to visit that day.
• When your operative is on the way – we’ll send you an update to let you know they’ve finished their previous job and are travelling to you. As travel times can vary depending on traffic and previous appointments, this message won’t include an estimated arrival time.

Please note that this service is currently available for residents receiving repairs services in Kent.

If you would like more information or need to speak to us, please contact our Customer Services team through our website (https://tch.org.uk/contact-us/) or call 01892 501480.