We’ve recently received several reports from residents living in apartment blocks about parcels going missing after delivery. 

We know how frustrating this can be; discovering that a parcel has disappeared can be upsetting and stressful. 

While we understand the impact this can have, it’s important to explain that missing parcels are not something we can investigate as a landlord. If a parcel has been stolen, this is considered theft and should be reported to the delivery company and, where appropriate, the police. 

What we can do is share some practical tips to help reduce the risk of deliveries going missing. 

1. Arrange delivery for a time when you’ll be home 

The simplest way to protect a parcel is to receive it in person. 

Many delivery companies now offer delivery time slots or tracking updates that allow you to plan ahead. If possible, try to arrange deliveries for a time when someone will be at home to accept them. 

Receiving a parcel directly also gives you the opportunity to check that it has arrived in good condition. 

2. Choose a safe place carefully 

If you won’t be home, consider setting up a designated safe place. 

Many delivery companies allow you to leave delivery instructions. Rather than having parcels left in a visible location by your front door, you may be able to ask for them to be placed: 

• behind a planter or outdoor storage box  
• on a shelf or in a porch  
• around the side of the building
• somewhere less visible to passers-by

A parcel that cannot be easily seen is often less likely to attract unwanted attention. 

3. Consider alternative delivery options 

Home delivery isn’t always the safest or most convenient option. 

Many retailers and courier companies offer alternatives such as: 

• collection from a local shop  
• parcel lockers 
• collection points in supermarkets such as Tesco or Sainsbury’s 
• local convenience stores participating in parcel collection schemes

This may involve an extra trip, but it also means you’ll receive the parcel directly into your hands rather than relying on it being left outside your property. 

What should you do if a parcel doesn’t arrive? 

Before assuming a parcel has been stolen, it’s worth checking the delivery details carefully. 

Occasionally, parcels are misdelivered or mistakes happen during the delivery process. 

When should you contact the police? 

If you’ve exhausted the delivery company’s complaints process and your parcel still cannot be located, the matter may become a police issue. 

Theft of a parcel is a crime, and the police are the organisation responsible for investigating suspected theft. Please be aware though that this may not be an issue they’re able to prioritise in terms of tracing a parcel, but delivery or insurance companies may need a crime refence number. 

Prevention is always easier 

While there isn’t always a perfect solution, taking a few preventative steps can significantly reduce the risk of a parcel going missing. 

We know how disappointing it can be when a delivery doesn’t arrive as expected, and we genuinely sympathise with residents affected by this. However, proving who has taken a parcel can be difficult, and there are very limited actions we can take as a landlord. 

A little planning when arranging deliveries can save a lot of time and frustration later. 

Top tip: If you’re ordering something valuable, consider using a collection point or arranging delivery for a time when you know you’ll be home. It’s often the easiest way to make sure your parcel reaches the right person — you.