You said we’re doing…

Following a safety incident at a block of flats in Kent residents told us that they would have welcomed extra support and guidance in the weeks following the initial situation.

We’re doing…

While we wrote to all residents at the time of the incident we realise that we should have taken additional steps to carry out individual welfare checks.

We are carrying out a review of our serious incident procedure to make sure that this additional support is in place for any future incidents.