As From Monday 12 October, Cleanscapes will be delivering the communal cleaning service in your community.

Cleanscapes is part of the Scapes Group, which already provides our grounds maintenance service. They have also delivered our cleaning service previously, so we are confident that they are familiar with the area and will help us provide an improved service for residents.

You will begin to see Cleanscapes staff on site from 12 October 2026.

If you need to report any cleaning issues, please continue to contact us:

📧 rosebery.customerexperience@tch.org.uk

📞 0333 700 1025

Join our Estate Services Improvement Group (ESIG)!

If you’d like to help monitor and evaluate cleaning and grounds maintenance services, we’d love to hear from you!

By joining our ESIG you’ll be able to:

• Have a direct say in how your cleaning and grounds maintenance services are delivered
• Help us monitor and evaluate the performance of our new contractors
• Work alongside fellow residents and TCH staff to ensure services meet your needs
• Provide valuable feedback on what’s working well and where improvements can be made
• Influence standards and contribute to a better living environment for everyone.

Ready to get involved?

Any TCH resident who receives cleaning and grounds maintenance services can join the ESIG. Training is provided, and you’ll receive a £30 gift voucher per meeting.

Find out more by contacting the Resident Engagement Team on 01372 814000 or email getinvolved@tch.org.uk