From 1 October 2026 heating and hot water services will be provided by three new contractors. We’re pleased to bring you some information on each, including which type of heating systems they cover and a copy of their logos to help you recognise them when they’re out and about.

We’ll be adding contact details to our Contact Us page when the new contract starts on 1 October 2026. If you need to request a repair to your heating and hot water system before 1 October, please use the existing details on our Contact us page.

Smith & Byford – for domestic gas heating and hot water

From 1 October 2026, Smith & Byford will be looking after your home’s heating and hot water system, including servicing, maintenance and installations.

We know that having work carried out in your home can sometimes feel disruptive, so our aim is to make the process as straightforward and convenient as possible. Whether you’re booking an appointment, speaking to our customer care team or welcoming an engineer into your home, you’ll be treated with courtesy, respect and clear communication every step of the way.

We’re a family run business with over 60 years’ experience working with housing associations and their residents. Our engineers are directly employed, highly trained and focused on getting things right first time. You’ll be able to book appointments online or by telephone, receive helpful reminders, and use our “You’re Next” text message service, which lets you know when your engineer is on the way, helping you avoid waiting around all day.

Most importantly, we listen. We regularly ask residents for feedback and use it to improve our services, making sure we’re delivering the level of service people expect in their homes. We’re looking forward to working with Town & Country Housing and supporting residents with safe, reliable heating and hot water services for many years to come.

Robert Heath  – for domestic and communal renewable heating and hot water systems

We are delighted to partner with Town & Country Housing to deliver high-quality heating and hot water services across your community. As your new specialist contractor, our primary focus is keeping your home safe, warm, and comfortable year-round. Our experienced team of certified engineers and customer care staff will handle all routine servicing, maintenance, and emergency repairs for your heating systems.

Our Approach to Customer Service: We understand that having engineers visit your home requires trust and clear communication. Our team is dedicated to providing a respectful, reliable, and hassle-free service. Every engineer who visits will carry clear identification, treat your home with the utmost care, and keep you informed at every step of the work. We look forward to building a strong relationship with Town & Country Housing residents and delivering a service you can depend on

Re-Gen (M&E Services) – for communal heat networks

Our focus will be on providing a safe, reliable and responsive service that keeps heating systems operating effectively while minimising disruption for residents. Through proactive maintenance, strong compliance, clear communication and prompt resolution of issues, we will support Town & Country Housing in delivering better services and better homes and places.

Our approach closely reflects Town & Country Housing’s values. We will listen and learn from residents and colleagues, communicate openly, continually improve how the service is delivered, and work collaboratively as one team. We are committed to keeping our promises, taking ownership and using our technical expertise to deliver lasting value for residents and the wider community.