Introducing our new hot water and heating contractors

1 October 2026

From today (1 October 2026) our heating and hot water services will be provided by three new contractors:

Smith and Byford will be carrying out domestic gas heating and hot water repairs and servicing
Re-Gen (M&E Services) will be looking after communal heat networks
Robert Heath Heating will be looking after domestic and communal electric renewable heating and hot water systems, such as solar panels and air source heat pumps.

Oil-based heating will continue to be provided by Headcorn Heating for residents in Kent and Sussex.

How to contact them

Smith And Byford – Domestic gas heating and hot water

Re-Gen – Communal heat networks

Phone:
- 8am-5pm, Monday to Friday: 01277 598997
- Any other time: 07960 159626
Email: TCH@re-genmandeservices.co.uk

Robert Heath – renewable heating and hot water systems, such as solar panels and air source heat pumps

Phone
- 8am to 5pm, Monday to Friday: 0333 014 1000
- Any other time: 0203 697 4494
Email: TCH@robertheath.co.uk.

Headcorn Heating – Oil and solid fuel heating

If you have an emergency, always contact the relevant contractor by phone rather than email.

We appreciate that residents may be unsure which firm they need to contact, so we’ve put together these tips:

If you pay for gas at your home, then contact Smith and Byford
If you live in a block of flats and you don’t have a boiler in your home, then contact Re-Gen (M&E Services)
If you have solar panels or an air source heat pump, contact Robert Heath Heating
- Some homes may have solar panels for heating and hot water and still pay for gas. In this case you would contact Robert Heath for any issues with the solar panels and Smith and Byford for any issues with the Gas boiler or pipework.

If you’re unsure which contractor to contact, get in touch with us direct – find out how here: Contact us – Town & Country Housing