Posts by Ian Manley
Introducing our new hot water and heating contractors
From today (1 October 2026) our heating and hot water services will be provided by three new contractors: Oil-based heating will continue to be provided by Headcorn Heating for residents in Kent and Sussex. How to contact them Smith And Byford – Domestic gas heating and hot water Re-Gen – Communal heat networks Robert Heath – renewable…
Read MoreGetting winter ready
As temperatures begin to drop, there are some simple steps you can take to prepare your home and help prevent problems during the colder months. Test your heating Test your heating before the colder weather arrives so that any problems can be identified early. Switch the heating on and turn up the thermostat to check…
Read MoreOur repairs service during the heatwave
We’re continuing to run the majority of our repairs services during the heatwave, however we are rescheduling appointments for work in lofts and on roofs With temperatures forecast to reach mid-to-high 30s this week and an Amber Alert in place for the South East, it is not safe for operatives to work in lofts or…
Read MoreEstate services update
We’re sorry if communal areas in and around your home have not been properly cleaned or looked after recently. We are aware that, in some areas, our contractors are not carrying out work to the agreed standard. We’d like to reassure you that we have discussed the issue with them and have action plans in place to improve the situation.…
Read MoreCould you be part of The Repairs 1% Club?
We’re looking for around 130 residents with experience of using our repairs service to share their views and positively influence the service. Members will be offered projects and conversations to get involved with once every three months, at a minimum. No experience is needed, we simply want you to feel comfortable about sharing your views.…
Read MorePotential scam warning!
We want to remind residents to stay alert to potential scam calls or messages from people claiming to work on behalf of Town & Country Housing. We’ve recently heard from a number of residents who have received calls claiming to be from ‘your landlord’s repairs team’. Callers have been asking residents to share personal documents…
Read MoreChanges to our social and affordable rents from April 2026
So that we can continue to invest in your homes, services and communities, we’ll be increasing rents across our social and affordable rented homes this year. For social, affordable, rent to home buy, and intermediate market rented homes, the increase will be 4.8%. If you’re a shared ownership resident, rent increases will depend on the…
Read MoreDisposing of bulk items safely and responsibly
Whether you’re having a new year clear out or making plans for a spring clean, there’s a good chance you may have some bulky items you are planning to dispose of. Often referred to as bulk waste, items such as sofas, chairs, mattresses, washing machines and carpets won’t be collected by your council during regular…
Read MoreLater Living report launch
Across 2024-25, we carried out research into our Older Peoples’ Services to find out what was working well and what we could improve on. 330 residents across Later Living communities provided valuable insight which has been developed into 18 recommendations. A key recommendation focused on the way we refer to ‘older people’ in our service…
Read MoreSE Water compensation scheme
SE Water has been issuing compensation to those affected by the recent water supply issues in Tunbridge Wells. In most cases these payments are being sent by SE Water directly to its customers. However, some Town & Country Housing residents’ water costs are included in their rent and service charges. In these cases, SE Water is sending the compensation directly to Town &…
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