Posts by Lucy Farley
Fire safety this summer
You will have seen lots in the news about fires in France and Spain as a result of this summer’s heatwave. At the time of writing this article, the south-east of England was under an amber heat wave warning. It’s really important that we’re all aware of fire risk, and do all we can to…
Read MoreYou Said, We’re Doing: Resident Meetings at John Gale Court and Norman Colyer Court (Over 55s communities in Epsom)
Listening to residents and acting on feedback remains a key priority for Town & Country Housing (TCH). Over the last year through a series of quarterly resident meetings at John Gale Court and Norman Colyer Court, Epsom, residents had the opportunity to ask questions, raise any concerns, and hear from a range of TCH teams.…
Read MoreYou said, we’re doing: PayPoint store finder
Last autumn we changed our rent payment provider to PayPoint. While most residents pay by direct debit, there is the option to pay at one of the 30,000 local shops that offer PayPoint services. You said… Over the last couple of months we’ve been hearing from residents that they can’t find their local PayPoint store. We can take payments over the phone, and we’ve recently launched a new app to…
Read MoreYou said, we’re doing: out of hours emergencies
As your landlord we are responsible for the maintenance of your home, and we aim to fix things as quickly as possible. When an emergency repair is needed we aim to attend and make things safe within four hours – whatever the time of day. We have two different repairs teams – one covering homes in and around Epsom and the…
Read MoreScam awareness: how to spot a bogus caller
Most people who contact you on behalf of Town & Country Housing are genuine and there to help. However, we occasionally receive reports of people falsely claiming to work for TCH. Recently, we were made aware of two separate incidents where individuals tried to gain access to residents’ homes by pretending to represent TCH or…
Read MoreHelp improve services for all TCH residents
The resident scrutiny panel is made up of twelve residents from a range of backgrounds and geographical locations: Resident Scrutiny Panel – Town & Country Housing The panel undertakes in-depth reviews of services and makes recommendations to the Board for improvement. What we offer: What we ask of you in return: If you would like to…
Read MoreFree support and job opportunities in Epsom & Ewell
Looking for help with technology? Thinking about finding a new job or exploring training opportunities? There are two great services available to residents through the Epsom & Ewell Hub, supported by Town & Country Housing and local partners. These projects are all about helping people build confidence, learn new skills and access opportunities within their community. Digital Buddies:…
Read MoreLooking for work? Visit the Epsom Jobs Fair
If you’re exploring employment opportunities, looking for a career change or returning to work, why not visit the upcoming Jobs Fair? The event is being organised by the Epsom & Ewell Hub in partnership with Epsom & Ewell Borough Council, bringing together employers and support services in one place. Event details 📅 Wednesday 9 September 🕙 10am to 1pm 📍 Global House, 2nd Floor, Ashley…
Read MoreMissing parcels: a few simple ways to protect your deliveries
We’ve recently received several reports from residents living in apartment blocks about parcels going missing after delivery. We know how frustrating this can be; discovering that a parcel has disappeared can be upsetting and stressful. While we understand the impact this can have, it’s important to explain that missing parcels are not something we can investigate as a landlord.…
Read MoreArranging a face-to-face meeting in our Epsom office
We’ve settled into our new Epsom offices and have enjoyed welcoming residents to the space. We know that some residents prefer to meet face to face, so we’ve made sure to include dedicated meeting rooms in the new building. If you would like to meet a member of staff in the office, it’s always a good idea to make an appointment in advance. Many colleagues…
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