Posts by Olena Babenko
Changes to communal cleaning
As From Monday 12 October, Cleanscapes will be delivering the communal cleaning service in your community. Cleanscapes is part of the Scapes Group, which already provides our grounds maintenance service. They have also delivered our cleaning service previously, so we are confident that they are familiar with the area and will help us provide an…
Read MoreTry something new with Creative Connections this autumn
Fancy trying something creative, meeting new people or learning a new skill this autumn? Our Creative Connections programme with West Kent Mind is back, with three free programmes for residents in Tunbridge Wells. Creative Connections is all about bringing people together in a friendly, supportive environment. You don’t need any previous experience – just come…
Read MoreTown & Country Housing can support your community project!
Calling all voluntary, community and social enterprises (VCSEs)! Does your project support people who live in Kent, Surrey and Sussex? You might be able to get support from Town and Country Housing and its supply chain partners! We’ve worked with Match My Project to create an online space to post your own requests and see…
Read MoreFrom a patch of grass to a growing community at Westwood Acres
Looking after our homes isn’t only about bricks, buildings and repairs. We also want to support the people who live in our communities and help create places where residents can connect, feel involved and enjoy where they live. Our Community Investment and Social Value team works with residents, local organisations, contractors and volunteers to help…
Read MoreNew heating contractors
From 1 October 2026 heating and hot water services will be provided by three new contractors. To ensure value for money we review all contracts after a period of time. Over the past year we’ve been working with residents to reconsider the contractors that provide our heating and hot water service. You can find out…
Read MoreYou told us what matters most in a gas servicing contractor
When it came to choosing our new gas servicing contractors we wanted residents to help shape the process from the very beginning. Before starting the formal procurement exercise we asked residents a simple question: ‘What does a good hot water and heat servicing service look like to you?’ We’re pleased that 1,532 residents took part…
Read MoreMeet our new heating contractors
From 1 October 2026 heating and hot water services will be provided by three new contractors. We’re pleased to bring you some information on each, including which type of heating systems they cover and a copy of their logos to help you recognise them when they’re out and about. We’ll be adding contact details to…
Read MoreYou said we’re doing: Welfare checks
You said we’re doing… Following a safety incident at a block of flats in Kent residents told us that they would have welcomed extra support and guidance in the weeks following the initial situation. We’re doing… While we wrote to all residents at the time of the incident we realise that we should have taken…
Read MoreYou said, we’re doing – Section 20 and External Planned Maintenance Programme
In May, we brought together a group of Love Living Homes leaseholders and shared owners to review our Section 20 and External Planned Maintenance programme consultation process. Residents shared their honest experiences to help us improve how we communicate, consult and deliver major works. We always want to improve residents’ satisfaction with our service. Feedback…
Read MoreHelp us shape how we recognise resident involvement
When you give your time, share your experiences or help us improve our services, we want to make sure your contribution is recognised in a way that feels fair and meaningful to you. We’re developing a new Recognising Resident Engagement Policy to help make resident engagement more accessible, fair and consistent across the Peabody Group…
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