Dealing with noise nuisance

Noise is the most common issue that’s reported to us. Although it can be a real nuisance, noise isn’t always classed as anti-social behaviour. Where possible, we’ll always encourage residents to try and resolve issues between themselves. In some cases, your neighbour might not be aware that what they’re doing is causing a nuisance to…

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You said, we’re doing

We’re always looking for ways to bring positive change and improvements to our services. We welcome resident feedback as it helps us review service areas where residents feel we could do better. Our ‘You said, we’re doing’ approach We’ve adopted a ‘you said, we’re doing’ approach to show how we’re listening to, and acting on,…

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Volunteering opportunity – The Great British Spring Clean

As part of the Anglers Against Litter campaign, sponsored by Shimano, the Angling Trust has partnered with multiple organisations to carry out a litter pick at Sherwood lake and the surrounding woodland. They’re currently looking for people who would be willing to give some time to help. When and where is it happening? The litter…

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Hedge and grass cutting schedule 2024/25

To keep our estates looking well maintained, we make sure grass and hedges are cut at the right time of year. Our schedule for the year is as follows: March 2024 – October 2024 November 2024 – February 2025

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Possible scam alert

We’ve recently heard from a number of residents that they’ve been called by Town & Country High Weald Housing, claiming to be their landlord. The caller has been asking about storm damage, flood and issues with damp and mould. Town & Country High Weald Housing does not exist, and we would never call you using…

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Do we have your latest contact information?

When you book a repairs appointment, you can opt in to receive our text messaging service that will send you a series of text messages to: It’s important that we have your current contact information on record so that you receive these text messages without any issues. How do I book a repairs appointment? There…

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Looking for home contents insurance?

We’ve teamed up with Thistle Tenant Risk, a leading provider of home contents insurance for the social housing sector. Why do I need home contents insurance? Home contents insurance plays a vital role in keeping your personal belongings protected. If you haven’t already insured your home contents, we’d urge you to do it. ‘My Home…

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A little extra support at Christmas

Our Tenancy and Money Support team is there for residents all year round, but they’re more than aware of the extra pressures that Christmas can place on finances. Working with our repairs arm, TCH Repairs (TCH R), and the Mayor of Tunbridge Wells Christmas Toy Appeal, the team was able to pull together a special…

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Our new resident email series has launched!

We’ve been working to create a ‘welcome to your new home’ email series to provide new residents with useful information about their tenancy and our services. The series, which contains six emails in total, are sent over their first two-weeks as a TCH resident. While these emails are aimed at new tenants, they contain a…

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Need some energy support this winter?

We know energy bills are likely to increase at this time of year with the temperatures dropping. If you’re struggling to meet costs, we’re here to help you find support. LEAP and Pocket Power are services that can help you keep warm and reduce your energy bills. LEAP LEAP is a free service which can…

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