Meet the team
Meet the team – Community Safety team
Our Community Safety team is the first port of call for all reports of anti-social behaviour, domestic abuse and safeguarding reports. We caught up with Jesse Fuller, Community Safety Manager, to find out more about how the team supports residents. How can residents get in touch with your team? There are a different ways that residents can report community safety issues to…
Read MoreIntroducing Russell Head, TCH Repairs Managing Director
I joined TCH Repairs in March, and while it’s been a steep learning curve it’s been a great couple of months. I may be new to TCH Repairs but I’m certainly not new to the industry. After 22 years working as a roofer I moved across to management positions within the building and repairs industry. For the past ten years I’ve been running repair teams for a number of large organisations in London and Kent. Areas…
Read MoreMeet the team: Sue More and Money Support Team
In this edition of “Meet the team”, Sue More, Money Support Team Leader, explains how the team works with residents facing financial pressure — offering practical advice, benefit support and referrals to specialist services. Can you briefly describe what your team does? The Money Support Team’s aim is to support residents with financial concerns that…
Read MoreMeet the team: Extra Care Team — Denise Brend, Head of Housing
In this edition of Meet the team, we speak with Denise Brend, Head of Housing, who shares an inside look at the work of the Extra Care Team — what they do, how they do it, and why it matters. What is Extra Care and where is it based? Our Extra Care housing schemes are available…
Read MoreMeet the team: Independent Living Team — Douglas Snowden, Independent Living Housing Officer
In this edition of Meet the team, we speak with Douglas Snowden, Independent Living Housing Officer, who shares an inside look at the work of the Independent Living Team — what they do, how they do it, and why it matters. Can you briefly describe what your team does? Independent Living Housing Officers (ILHOs) manage…
Read MoreOne day of… Rich Allingham-Price, Estates Contract Officer
In this edition of One Day Of… we’re stepping into the world of estates inspections and site improvements with Rich Allingham-Price, our Estates Contract Officer. From checking schedules and inspecting blocks to speaking with residents and ensuring everything is up to standard, Rich plays a key role in keeping our communities safe, clean and well…
Read MoreMeet the team: Customer Service – Jessica Hartley, Senior Customer Service Advisor
We wanted to give you a closer look at the team you speak to when you first get in touch with us – our dedicated Customer Service Team! Can you briefly describe what your team does? “The customer service team are the first point of contact for all our residents. Day-to-day duties will include taking…
Read MoreA day in the life of a Money Support Officer
Our Money Support Team is on hand to help residents who are facing money problems. We recently caught up with Sue More to find out a bit more about the support she and the rest of the team offer. Tell us a bit about your role I’m one of three Money Support Officers (MSO) at…
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