Support and Advice

As temperatures begin to drop, there are some simple steps you can take to prepare your home and help prevent problems during the colder months. Test your heating Test your heating before the colder weather arrives so that any problems can be identified early. Switch the heating on and turn up the thermostat to check…

Most people who contact you on behalf of Town & Country Housing are genuine and there to help. However, we occasionally receive reports of people falsely claiming to work for TCH. Recently, we were made aware of two separate incidents where individuals tried to gain access to residents’ homes by pretending to represent TCH or…

Looking for help with technology? Thinking about finding a new job or exploring training opportunities? There are two great services available to residents through the Epsom & Ewell Hub, supported by Town & Country Housing and local partners.  These projects are all about helping people build confidence, learn new skills and access opportunities within their community.  Digital Buddies:…

If you’re exploring employment opportunities, looking for a career change or returning to work, why not visit the upcoming Jobs Fair?  The event is being organised by the Epsom & Ewell Hub in partnership with Epsom & Ewell Borough Council, bringing together employers and support services in one place.  Event details  📅 Wednesday 9 September 🕙 10am to 1pm 📍 Global House, 2nd Floor, Ashley…

We’ve recently received several reports from residents living in apartment blocks about parcels going missing after delivery.  We know how frustrating this can be; discovering that a parcel has disappeared can be upsetting and stressful.  While we understand the impact this can have, it’s important to explain that missing parcels are not something we can investigate as a landlord.…

For years, Laraine and her husband Steve assumed they were managing as well as anyone could on two State Pensions. They had no idea how much support they were entitled to until a conversation with Town & Country Housing’s Money Support Team changed everything. The couple discovered they were missing out on financial support that…

Managing finances and understanding the benefits system can sometimes feel overwhelming, especially when circumstances change unexpectedly.  Sometimes benefits stop because of administrative issues or changes in circumstances. When that happens, the Money Support Service can help residents understand what’s happened and guide them on the next steps.  The service supports Town & Country Housing residents, including leaseholders and…