Your Home
Thinking about installing a doorbell camera or CCTV? Here’s what to know first
Smart doorbells and home CCTV are becoming more common, and they can be a useful way to feel more secure at home. But before installing any equipment that records video or audio outside your property, it’s important to understand what’s allowed – and what steps you need to take. Do I need permission? If you’re…
Read MoreFire safety this summer
You will have seen lots in the news about fires in France and Spain as a result of this summer’s heatwave. At the time of writing this article, the south-east of England was under an amber heat wave warning. It’s really important that we’re all aware of fire risk, and do all we can to…
Read MoreFire doors and escape routes: what every resident should know
Knowing how to keep yourself and others safe in your building is just as important as having the right fire equipment in place. That’s why we’re sharing some practical advice on fire doors, escape routes, and what to do if there’s a fire. These simple checks and habits can make all the difference in an…
Read MoreKeeping communal areas safe and clear
Spring is often the time for a clear-out. As the weather gets warmer, many of us start tidying up, sorting through old things and trying to free up space at home. But we would like to gently remind residents that leaving items in communal areas is not permitted because it can be dangerous. First of all, it can create trip hazards and…
Read MoreHave you heard of Awaabs Law?
Awaab’s Law introduces clear timeframes for social landlords to investigate and fix reports of damp, mould, and other serious housing issues. The law is named after two-year-old Awaab Ishak, who sadly died after being exposed to mould in his home. Under the new law, social landlords like us must act quickly when residents report issues…
Read MoreDo you know the value of your home contents?
As your landlord we cover the buildings insurance for your home but you’re responsible, under the terms of your tenancy, for insuring your contents. It’s always a good idea to shop around for a policy that will give you the cover you need. Home contents insurance isn’t compulsory, but it’s a good idea to consider what a policy would cover you for. Home contents insurance can…
Read MoreDisposing of bulk items safely and responsibly
Whether you’re having a new year clear out or making plans for a spring clean, there’s a good chance you may have some bulky items you are planning to dispose of. Often referred to as bulk waste, items such as sofas, chairs, mattresses, washing machines and carpets won’t be collected by your council during regular…
Read MoreCheck your heating before winter arrives
As the nights draw in and the mornings turn chillier now is the perfect time to make sure your heating is ready for the months ahead. A quick check now can save you from unpleasant surprises later – no one wants to discover their boiler has stopped working on the coldest day of the year.…
Read MoreCould you find your stopcock?
Our Customer Services Team recently took a call from a resident who was having trouble locating the stopcock in their home. Using the video call facility the Customer Service Advisor was able to help the resident look around the areas in their home where it was most likely located and find the stopcock. That led…
Read MoreGet ready for school – Summer 2025 Money‑Support Guide
Summer can be an expensive time for families, so our Money Support Team have pulled together this one-stop guide to the help that is genuinely available across Kent, Surrey, East Sussex and West Sussex. Every scheme and offer was checked and confirmed as open on 21 July 2025. Funding pots and booking links can, however, change…
Read More