Have your say on your Estate Services!

Procurement page

We’re reviewing how we look after the communal spaces, inside and out, in our properties.

If you’ve got a view on our grass cutting schedule, the way we clean and care for internal shared spaces or look after bin stores (among many other points) we’d love you to get involved and help shape our Estates Services.

As the Estate Services are provided for residents and paid for via service charges, it’s vital that residents share their views and help shape the service. We have three ways you can get involved (an online survey, focus group, or our Panel) as this article explains.

Thank you to everyone who participated in our survey this is now closed. You can still register your interest in our focus group or panel.

What are Estate Services?

Town & Country Housing provides more than 10,000 homes to families in Kent and Sussex, and a further 3,000 homes in in Surrey and West Sussex through Rosebery Housing.

As your landlord it’s our responsibility to keep the land around these homes, and shared spaces within them, clean and tidy. We use specialist contractors to carry out this work for us, which you pay for as part of your service charge.

We call this work ‘Estate Services’ and these are the type of things that are covered:

  • Grass and hedge cutting in communal areas
  • Maintaining play areas
  • Cleaning of internal communal areas in blocks of flats
  • Communal window cleaning
  • Lighting in communal areas
  • Cleaning bin stores
  • Dealing with fire hazards, such as items left in communal areas.



A day in the life of an Estate Contracts Officer

What’s happening

The contracts we have with companies that deliver the Estate Services work are coming to an end in March 2025. Because of the size of the contracts it’s important to shop around to make sure we’re getting the best deal. We’re also using the opportunity to see if there are any extra services that could be provided.

And as we’ve said, the Estate Services are provided for residents and paid for via service charges, so it’s vital that residents can share their views and help shape the service.

Here’s how you can do just that:

1. Survey - This is now closed

You can take the survey now by clicking on the button below. The purpose of the survey is to find out what you think to the current service.

2. Online focus group

Through these focus group sessions we’ll be looking to learn more about some of the key ideas that came out through the survey.

We’ll use your information and ideas collected from the survey and focus group to help form the tender document – this is basically a shopping list of things that we want contractors to provide, within a set budget. We’ll then share this with potential contractors to see if they want to bid for the work.

If you'd like to be a part of our focus group, you can either complete our survey and at the end of the form it will ask you to register your interest or alternatively please email


3. Be a part of our panel interviews

Another way you can get involved is by being a part of our panel interviews. This will happen once we get the contractors’ response to the tender document, we’ll meet with some of them to discuss their offer and find out more about how they will deliver the service.

Because our homes are spread out across the south-east, we’re expecting to have a number of firms providing similar services in different areas.

Our aim is to have a resident on each local panel. These panels will also include someone from TCH who is responsible for overseeing the Estate Services work, so you won’t be on your own.

We’ll give you all the support you need to be part of this process, and we’ll also be offering vouchers to thank you for your time!


As you’d imagine, this is a big project that will run for some time. Below you can see the key stages in the process.

  • Issue Initial Selection Questionnaire to Contractors – Early July 24
  • Submissions evaluated – Mid to late August 24
  • Invitation to Tender (Inviting companies who pass the selection stage to make a bid) – Early September 24
  • Evaluation of Bids – Early November 24
  • Award of Contract – Mid January 25
  • Contract start – Early April 25

Find out more

If you’d like more information about this process, including the opportunities to help shape the new service, please email