Resident Scrutiny Panel
Residents are directly influencing our services and
decision-making
What does the panel do?
- Work with us to make sure that we are providing the services that are important to all our residents
- Help us to put you, our residents, at the heart of everything that we do
- Review our service delivery processes, measuring, testing and monitoring services
- Make sure that we are as effective, efficient and economical as possible
- Make recommendations for service improvements directly to our Board.
In 2024, Town and Country Housing merged with Rosebery Housing Association. Both organisations maintained resident scrutiny panels that conducted reviews and made service improvement recommendations. These panels have now combined to form one scrutiny panel reviewing and improving services for all TCH residents in Kent, East and West Sussex and Surrey.
Meet the panel
Residents apply and are recruited onto the panel, have six months' induction training and continue to receive support and training throughout their time as panel members.
Abdul Kader
Aikaterini Kozidou
Alistair Lark
Brian Young
Cheryl Llewellyn
Jacqueline Attoh-Ammah
Justin Richardson
Pamela Okyere
Ruth Farthing
What’s involved:
- Specialist resident scrutiny training and development
- Up to ten meetings per year on Teams or at our Tunbridge Wells office
- Activities in between meetings – reading information, forming opinions and giving objective feedback via email or telephone
- Undertaking occasional site visits and shadowing of services.
What we offer in return:
- An allowance of £1,413 per year (after completion of a satisfactory probation period); OR
- £413 in vouchers + £1,000 in life and employment skills training
- Personal development through specialist resident scrutiny training and development
- Coaching and mentoring
- A unique insight into Town & Country Housing’s services
- Free transport to and from meetings and site visits, or reimbursement of transport expenses
- Out of pocket expenses
- Food and refreshments at in-person meetings.
What are the panel reviewing at the moment?
In September 2025 the panel began reviewing how TCH listens, hears and acts on the resident voice.
Service reviews and recommendations:
Below is our most recent service review.
Between 2013 and 2024, 15 other scrutiny reviews were carried out by the two separate panels. The reviews and associated minutes are accessible on their respective archive pages:
Resident Scrutiny agendas and minutes
Make a request for a service to be reviewed
It is very important that all residents have an opportunity to influence which services the panel scrutinise. The ‘resident call for scrutiny’ enables residents to ask the panel to review an area of the business on their behalf.
If you are concerned about the quality of a service that we offer, you can contact the panel to request that they consider reviewing a specific service as part of their review programme – just contact us.
Can I join the panel?
If you're interested in joining our resident scrutiny panel, we'd love to hear from you. Please use our Resident Scrutiny Application form to register your interest.