Latest News
A new scheme comes into force on 1 October 2026 to make sure that housing associations are open with residents about how their homes are managed. Under the Social Tenants Access to Information Requirements (or STAIRs for short), residents will have access to information we hold about your housing, as well as information held by…
We all want the places where we live to feel clean, safe and welcoming. One simple way we can help make that happen is by disposing of our rubbish and unwanted household items correctly. Recently, we’ve seen an increase in items being dumped in and around communal bin stores. This can include furniture, mattresses, electrical…
Smart doorbells and home CCTV are becoming more common, and they can be a useful way to feel more secure at home. But before installing any equipment that records video or audio outside your property, it’s important to understand what’s allowed – and what steps you need to take. Do I need permission? If you’re…
This year, Gas Safety Week takes place from 14 to 20 September, bringing organisations across the UK together to share one important message: when it comes to gas safety, Take No Chances. Now in its 16th year, the annual campaign is organised by the Gas Safe Register and helps raise awareness of the risks linked…
Love Living Homes, the private arm of Town & Country Housing has released its limited number of new 3-bedroom Shared Ownership homes for reservation at Showfields. This could be your opportunity to take the first step onto the property ladder and become part of one of Tunbridge Wells’ most exciting regeneration projects. Enjoy a brand-new…
We’re increasing the size of our repairs team and would love your help in finding great new TCH staff members! If you refer a friend to our recruitment team you will receive up to £100 in vouchers – £50 when they start the job, and a further £50 when they complete their six-month probation period. …
Following a recent complaint about our handling of a pest control issue, we’ve been reviewing our approach. You said… The complaint was about the time it took to deal with a rat problem in the resident’s home. Understandably the issue was causing resident great concern, and while our pest control contractors visited the property…
We’re continuing our work to improve our repairs service and make sure residents receive a more reliable, responsive experience. There’s been lots of progress since my last update, but we know that residents are still facing repair delays. We know how frustrating it can be when things don’t go to plan and I’m sorry if…
We’re continuing to run the majority of our repairs services during the heatwave, however we are rescheduling appointments for work in lofts and on roofs With temperatures forecast to reach mid-to-high 30s this week and an Amber Alert in place for the South East, it is not safe for operatives to work in lofts or…
Recent Posts
Want to get involved in a new Communities Co-Creation Group?
27 August 2026
Communal areas: why responsible waste disposal matters
27 August 2026
Gas Safety Week 2026: Take No Chances
27 August 2026
Be Part of Showfields’ Transformation
27 August 2026