Understanding your rent review

Last month you received your new rent and service charges for the coming year (April 2024 to March 2025). Some residents have asked us why their rent and service charges have increased. This article explains the reasons for the increases. Our absolute priority is to invest in resident’s homes and to continue to improve our…

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Help shape our Asset Management Strategy!

Thank you to everyone who gave feedback in late 2023 to help us develop our Asset Management Strategy 2024/27. The strategy sets out how we will deliver maintenance services to homes. We have now produced a draft strategy and would like to invite you to give any further comments and feedback about the content. Specifically…

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An update on renewable/green technology servicing

From April 2024, we’ll be required to perform an annual service and safety check on all green/renewable technologies, if you have them installed in your property. This includes air source heat pumps, solar technologies, mechanical heating and ventilation/unvented cylinders. Why are we changing the way we maintain them? These checks are essential to make sure…

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Supporting you to feel safe in your home

Sadly, we’re often contacted by residents experiencing domestic abuse. Our Community Safety Team is on hand to provide advice and support if you, or someone you know, is experiencing domestic abuse. What should you do if you, or someone you know, is experiencing domestic abuse? If you are in immediate danger, you should call 999.…

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Town & Country Housing Chief Executive to step down

After 13 years at the helm of Town & Country Housing (TCH), Bob Heapy will be stepping down as Chief Executive on 6 April 2024. Colin Lissenden has been appointed TCH Managing Director. He has been with TCH for 24 years and has been Development and Property Director for the past 16 years. Commenting on…

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Rent and Service Charges for 2024/25

You will soon be receiving details of your rent and service charges for 2024/25, or you may have received them already. We understand that any increase to bills can bring financial stress, and that’s why our Money Support Team is on hand to offer you advice. What is the Money Support Service? Our Money Support…

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