Winter Advice
We want to help you be warm and safe in your home during the colder months. So, we’ve created this page to highlight all the support that TCH or other organisations can offer throughout the winter.
Damp and mould
Cost of living
Repairs
Additional support
Damp, mould and condensation 
If you have damp and mould in your home, we want to help make it right. Please let us know by contacting us.
For more information on our damp and mould processes, and for tips on how to prevent or reduce condensation and damp and mould, please visit our webpage.
Cost of living
Our Money Support and Tenancy Support teams are here all year round to offer you advice. If you’re struggling with your finances, or you’re having trouble keeping your tenancy due to financial or other issues, please talk to us.
Energy saving tips
Keeping energy bills down during the winter can be difficult and stressful. Making some simple changes to your daily routines could help bring your energy usage down and lower your bills. Here's some cost saving tips:
Pension Credit
Pension Credit isn’t awarded automatically, so you need to apply if you think you may be eligible. Even a small Pension Credit award can provide access to additional financial support, so it’s important to check. Read this article to find out whether you could be eligible and how to claim.
Other advice
There are lots of organisations who offer Cost of Living advice. These include Pocket Power, LEAP and Green Doctors. We've created a list of services you can access here:
Repairs and maintenance
Repair reports increase during the winter due to weather conditions. You can find out what repairs we’re responsible for, and how you can report a repair to us, on this page.
Getting your home winter ready
As the temperatures drop, there are steps you can take to get your home ‘winter ready’. Check out our top tips to help you prepare.
Are your home contents insured?
There’s always a higher risk of damage to property in the winter as the weather gets colder. For example, frozen pipes could burst and damage your personal belongings. As your landlord we’re responsible for your building insurance, but we don’t cover your home contents. Find out more about home content insurance, and how to get cover, on this page.
Additional support
Need extra support this winter? Here’s a list of organisations and resources that can help. Whether you're struggling with finances, health, or just need someone to talk to. Explore the options below to find the support you need.
Finding resources this winter
Discover ways to connect with your community and access vital support this winter, from affordable food options and warm spaces to essential household items.
Community Noticeboard
Looking for local events, support services, or community groups? Our Community Noticeboard is here to help! Whether you need advice, want to join a local group, or find fun activities nearby, you’ll find all the details in one place – easy to search and always up to date.
Befriending
Would you enjoy a regular friendly chat? We're working with Keep Talking Services to offer a free befriending service for residents aged 18+, connecting people with trained volunteers for regular phone conversations. If you’d like to sign up, contact Keep Talking Services. Please include your name, contact number and let them know you’re a Town & Country Housing resident.
Other support:
It's worth visiting your local council's website to see if there's any extra support you can access. If you aren't sure who your local council is, you can find out on this webpage.