Building Safety

Gas Safety


Gas safety advice for residents

If you smell gas

  • Call the National Gas Emergency number 0800 111 999
  • Do not smoke or light matches
  • Do not turn any electrical switches on or off
  • Open doors and windows
  • If you can, turn the meter off.

Why is gas safety so important?

Gas appliances or pipework that are faulty can cause carbon monoxide poisoning and fires. Both can  be deadly. That is why your boiler, meter, cooker and any other gas appliances must be checked and serviced every year by an accredited Gas Safe registered engineer.

Why is gas safety so important?


  • As a responsible landlord, we have a legal duty to check the gas pipework, heating and hot water systems in the homes we rent to tenants
  • You are responsible for getting your own gas appliances, such as cookers, checked by a Gas Safe registered engineer every year, although our contractors will carry out a visual assessment and make a note on the Landlord’s Gas Safety Record
  • We employ contractors to carry out the checks on our behalf. All of their engineers are Gas Safe registered
  • The contractor will contact you beforehand to arrange a convenient time to carry out the check. It’s essential that you let us into your home to carry out these checks
  • You can also contact Swale on 0800 011 3139 or via Swale Heating’s Customer Portal to book or re-arrange the visit
  • If you would like to check the credentials of the engineer or the contractor, please call the Gas Safe Register on 0800 408 5500 or visit Gas Safe Register
  • After the service, you’ll receive a certificate called a Landlord’s Gas Safety Record that confirms the results of the check.


  • Whether you own your home outright or are a shared owner, you are responsible for maintaining your gas appliances and having them checked and serviced annually by a Gas Safe registered engineer
  • You can find details of qualified engineers in your area on the Gas Safe Register.
  • It’s essential you arrange for the checks to be carried out each year as you may be in breach of your lease agreement if you don’t.


If you are a homeowner and you sublet your home, you have additional responsibilities under the Gas Safety (Installation and Use) Regulations 1998. This means you must:

  • Make sure gas appliances, pipe work and flues are in a safe condition
  • Keep records of safety checks for at least two years
  • Make sure your tenant is given a copy of the landlord's gas safety record – the annual gas check certificate, also called a CP12 – within 28 days of the inspection
  • Make sure new tenants receive copies of the most recent landlord's gas safety record before they move in.

Other useful information

For more advice, you can: