Your home


We want you to feel safe, happy and well in your home, and offer a range of services and support to help you achieve that. Find out more below, or take a look at our Service Commitments to see how we'll work with you.


Rent and
Service Charges


Support and Advice


Safety in
your home






Repairs and Maintenance


As your landlord we are responsible for the maintenance of your home, and we aim to fix problems as quickly as possible.

Damp and condensation

Condensation is natural in everyone’s homes, especially as we all try to eliminate draughts and save money on heating bills.

Planned home improvements
Our planned maintenance programme is work that is carried out on a cyclical basis and includes major replacements such as kitchens, bathrooms, windows etc.

Grounds maintenance

Find out how we look after the communal areas of your estate and help to ensure it’s kept it clean and tidy.


Rent and service charges

Town & Country Housing is a not for profit organisation. This means that the money you pay through your rents and service charges goes towards maintaining existing homes and services.


Support and advice

Tenancy support

Sometimes people need a bit of extra help to keep their tenancy on track. The tenancy support team provides support, advice and signposting if you need help for example due to social, health or financial difficulties.

Money Support

One of the top items we’re asked to help with is around finances. If you are worried about money, or think a change in your personal circumstances may impact on your finances and want some advice, please speak to us.


Safety in your home

Maintaining the safety of our residents and the buildings where you live is our top priority.

In this section you can find out the ways we keep our buildings safe as well as important information about ways you can help keep you, your household and your neighbours safe.


Find out how we manage asbestos across our properties.


A large number of domestic fires are caused by electrical faults. Read our guide to electrical safety.

Fire safety (home and communal areas)

Maintaining the safety of our residents and the buildings you live in is our top priority.

Home security

Read our simple steps on how to make your home more secure and become less of a target for burglars.


Read why gas safety is so important and how to keep safe.


How to deal with pests in your home


Tips about keeping water systems clear.

Solar panels

A guide to how solar panels work, and how you can get the most from them.


Safer communities

Community safety and ASB

We take antisocial behaviour (ASB) very seriously and we’ll do all we can to help tackle it. We encourage communities to do the same.


Your tenancy

Your tenancy
Everything you need to know about managing your tenancy.

As a pet-friendly organisation we recognise that having a pet can be very beneficial for individual wellbeing. Pets can contribute towards improving mental health, reducing loneliness and helping maintain a healthy and active lifestyle.

The right to manage your block  
What you need to know about managing your block.