Energy support advice

With the cost of energy increasing we know people might need some help with energy bills. Our Money Support Team has put together a useful list of support services and advice that anyone can access.

Pocket Power offers advice and support which can help you save money on household energy bills.

During your free consultation, you will:

  • Learn more about your options and how you can spend less on bills
  • Have the chance to clarify any jargon or technical terms that you may not understand
  • Learn about how to apply for discounts
  • Ask questions based on your current situation and needs.

For more information on Pocket Power, or if you’re interested in a consultation, please contact us on 01892 501480 or by emailing

LEAP is a free service which can help you keep warm and reduce your energy bills.

They can give you advice on:

  • Reducing household bills
  • Installing and using a smart meter
  • Condensation, damp and mould
  • Heating your home efficiently
  • Managing your tariff

If you’re interested in finding out more about LEAP and how to access their services, please call us on 01892 501480 or by emailing

National Energy Advice – Warm and Safe Homes Advice (WASH)

0800 304 7159 Monday – Friday (10am-12 noon). Webchat or online referral.

This is a free support service providing advice to householders on energy bills and how to keep warm and safe in their home.

This service offers:

  • Support with benefits advice and income maximisation
  • Trust fund applications
  • Water rates
  • Switching suppliers
  • Gas and electric debt support
  • Warm Home Discount
  • Priority Services Register.

You can visit their website here…

Green Doctors

0800 233 5255 or online referral.

Green Doctors will support you when you sign up for a free phone consultation.

Support includes:

  • Fixing causes of heat loss in your home
  • Tackling problems with damp or mould
  • Useful tips for saving energy and water while ensuring your home stays safe and comfortable
  • Installing small energy and water efficiency measures, such as draft excluders
  • Help with accessing other support, such as emergency heating, government subsidies or grants, and advice on energy or water debt.

You can visit their website here…

Ask your utility supplier for help

It’s always worth speaking to your utility supplier if you’re struggling to pay your energy bills. They can offer help to customers who have large arrears on their gas, electricity or water bills.

Some providers can also financially contribute to energy related costs such as white goods through ‘Further Assistance Payments’.

Priority service register

The priority service register gives you advance notice of planned power cuts, priority support in an emergency, accessible information, and more.

If eligible, you can request to be added to the register by asking your supplier.

Warm Home Discount Scheme

The Warm Home Discount Scheme is reopening this October. It’s a one-off discount on your electricity bill paid direct to your supplier if you’re eligible.

To find out more, visit their website…

Cold Weather Payment

If you claim certain benefits, you could get £25 for each consecutive 7-day period where the average temperature in your area is 0 degrees or below.

To find out more, visit their website…

Winter Fuel Payment

If you were born before 26 September 1956 you could get between £250 and £600 to help you pay your heating bills. This is known as a ‘Winter Fuel Payment’.

You can visit their website here…

Cost of Living Payments

The cost-of-living payments are available to people who are entitled to certain benefits or tax credits.

Find out more about the payments, and whether you’re eligible, on their website…

Talk to us

If you would like any further advice or support, our Money Support Team is always on hand to help. Contact them on 01892 501480 or by emailing