Energy support advice
With the cost of energy increasing we know people might need some help with energy bills. Our Money Support Team has brought together details of services and support that you may be able to access.
Pocket Power
Pocket Power offers advice and support which can help you save money on household energy bills.
During your free consultation, you will:
- Learn more about your options and how you can spend less on bills
- Have the chance to clarify any jargon or technical terms that you may not understand
- Learn about how to apply for discounts
- Ask questions based on your current situation and needs.
For more information on Pocket Power, or if you’re interested in a consultation, please contact us on 01892 501480 or by emailing info@tch.org.uk
LEAP
LEAP is a free service which may help you keep warm and reduce your energy bills.
They can give you advice on:
- Reducing household bills
- Installing and using a smart meter
- Condensation, damp and mould
- Heating your home efficiently
- Managing your tariff
If you’re interested in finding out more about LEAP and how to access their services, please call us on 01892 501480 or by emailing info@tch.org.uk
National Energy Action – Energy Advice and Support Service
Call 0800 304 7159, Monday to Thursday, 10am–4pm, or Friday, 10am–12.30pm. Webchat, online referrals and British Sign Language support are also available.
This free service provides advice to householders in England and Wales about energy bills and keeping warm and healthy at home.
This service offers:
- Support with benefits advice and income maximisation
- Trust fund applications
- Water rates
- Switching suppliers
- Gas and electric debt support
- Warm Home Discount
- Priority Services Register.
You can visit their website here…
Green Doctors
0800 233 5255 or online referral.
Green Doctors will support you when you sign up for a free phone consultation.
Support includes:
- Fixing causes of heat loss in your home
- Tackling problems with damp or mould
- Useful tips for saving energy and water while ensuring your home stays safe and comfortable
- Installing small energy and water efficiency measures, such as draft excluders
- Help with accessing other support, such as emergency heating, government subsidies or grants, and advice on energy or water debt.
You can visit their website here…
Ask your utility supplier for help
Contact your energy supplier as soon as possible if you are struggling to pay or cannot afford to top up your prepayment meter. Suppliers must work with customers to agree an affordable solution. Depending on your circumstances, this could include:
- an affordable repayment plan
- more time to pay
- payment breaks or reductions
- access to hardship funds or grants
- emergency or friendly credit for a prepayment meter.
Help may also be available from your water company if you are struggling with water bills.
Some providers can also financially contribute to energy related costs such as white goods through 'hardship funds or grants'.
Priority service register
Energy suppliers and network operators provide additional support to people who may need it because of their age, health, disability or circumstances. Support can include advance notice of planned power cuts, priority help during an emergency, accessible bills and help with meter readings.
Contact your energy supplier and network operator to ask to join. Registration is free.
Warm Home Discount Scheme
The Warm Home Discount Scheme normally opens each autumn. It’s a one-off discount on your electricity bill paid direct to your supplier if you’re eligible.
To find out more, visit their website…
Cold Weather Payment
If you receive certain benefits, you may receive a payment when the average temperature in your area is recorded or forecast to be 0°C or below for seven consecutive days. Payments are made automatically, so you do not need to apply.
Find out about Cold Weather Payments on the GOV.UK
Winter Fuel Payment
If you were born on or before 27 June 1960, you could receive between £100 and £300 towards your heating costs for winter 2026–27. Most eligible people will receive the payment automatically. If your individual taxable income is over £35,000, HMRC will recover the payment.
Check your eligibility on GOV.UK…
Talk to us
If you would like any further advice or support, our Money Support Team is always on hand to help. Contact them on 01892 501480 or by emailing info@tch.org.uk.