Money Support Services
What is the Money Support Service?
The Money Support Service is a service available to all of our residents to provide budgeting advice and assistance with welfare benefits. If you are worried about money or you think a change in your personal circumstances may impact on your finances and you want some advice, please speak to us.
However big or small, our Money Support team is on hand to help. We would rather you spoke to us sooner rather than later as it will be much easier to deal with any money concerns earlier on.
Sadly, many people choose to ignore their debts or get a loan from a loanshark or a payday loan. These money lenders charge very high interest rates and very quickly a small loan of £100 can turn into a massive debt of thousands of pounds. The debt can then spiral and becomes unmanageable.
“I struggle with mental health and when there was a mix up with my housing benefit I didn’t know what to do or where to turn. The money support team helped me by giving me advice on what I needed to do and who to contact, she also referred me to floating support who are helping me get back and keep on track.”
What can you expect from our service?
Our aim is to help you sustain your tenancy by providing money management and welfare benefit advice.
- Short-term (usually up to 1 month) support and advice
- Provide a clear summary of household income and expenditure
- Provide advice for increasing household income
- Provide advice for reducing household expenses
- Assist to negotiate affordable repayment arrangements if appropriate
- Referrals to specialist support/advice providers if appropriate
- Referrals to employment/skills training if appropriate
- Provide information regarding welfare benefit qualification and eligibility
- Guide through welfare benefit claims/appeals
- Improve your confidence and knowledge around your finances
- Provide information or make referrals for funding support.
When to speak to us:
- You can’t pay some or all of your rent
- You’re struggling to keep up with payment on your other household bills
- You’re going without food, heating etc
- Your circumstances change, such as losing your job
- Getting a reduction in your benefit
- Your money worries are impacting on your health, i.e. sleepless nights, anxiety etc.
If you are at all worried about being able to keep up payments on your rent, please talk to us. We are here to help.
Energy Support Advice
With the cost of energy increasing we know people might need some help with energy bills. Our Money Support Team has put together a useful list of support services and advice that anyone can access. To find our more visit our Energy Support Advice page.
Other agencies and support you can access
Here is some information about other agencies that offer support if you are able to or would prefer to access this directly yourself.
Help with Benefits/Universal Credit
Citizens Advice provide guidance on issues such as, debt management, welfare benefits, housing, immigration and asylum, employment, consumer complaints and landlord-tenant disputes, energy provider concerns.