Sadly, we’re often contacted by residents experiencing domestic abuse. Our Community Safety Team is on hand to provide advice and support if you, or someone you know, is experiencing domestic abuse.

What should you do if you, or someone you know, is experiencing domestic abuse?

If you are in immediate danger, you should call 999.

If you are experiencing domestic abuse, or you know someone who is, please speak to us. Our team is on hand to help you find the support you need. You can contact us via info@tch.org.uk or by calling 01892 501480.

Our approach to domestic abuse

Our aim is to make sure that residents who have experienced/are experiencing domestic abuse are supported in a sympathetic and sensitive way, as outlined in our Domestic Abuse and Violence Against Women and Girls (VAWG) policy.

This policy tells you about our approach, and how we can support you.

‘ANI’ – The codeword scheme

If you’re experiencing domestic abuse and you need immediate help, ask for ‘ANI’ in a participating pharmacy or jobcentre. ‘ANI’ stands for Action Needed Immediately but also phonetically sounds like the name ‘Annie’.

If a pharmacy or jobcentre has the ‘Ask for ANI’ logo on display, it means they’re ready to help. They will take you to a private space, provide a phone and ask if you need support from the police or other domestic abuse support services.

You can find out more about the scheme, and search for your nearest participating pharmacy or jobcentre, on this webpage.

Further support is available from these organisations:

• National Domestic Abuse Helpline: 0808 2000 247
• Kent and Medway Domestic Abuse Helpline: https://www.domesticabuseservices.org.uk/
• DAVSS (Domestic Abuse Voluntary Support Services): https://www.davss.org.uk/
• Men’s Advice Line: 0808 8010327.