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As well as being at risk of being stolen, items stored in communal areas also increase the risk of a fire occurring. To help reduce fire risks, we will remove items found in communal areas. Our approach explained Where items appear to be rubbish or are highly flammable (such as petrol or paint), we will…

Thank you to everyone who took the time to complete our Estate Services survey. We’re now looking over the responses and will update you on the next steps soon. In the meantime, we’re excited to announce the three winners of the gift vouchers. And the winners are… Miss M from Gravesend, Mrs C from Epsom…

A resident recently made us aware of a scam which is targeting blocks of flats. Intruders are pretending to be delivery drivers or other services to gain unauthorised access to these buildings. Their primary objective is to collect personal information using the post left in letter boxes, potentially facilitating further fraudulent activities. Usually, they will…

Our Money Support Team is on hand to help residents who are facing money problems. We recently caught up with Sue More to find out a bit more about the support she and the rest of the team offer. Tell us a bit about your role I’m one of three Money Support Officers (MSO) at…

As your landlord, we’re responsible for providing building insurance, but we don’t provide cover for your home contents or personal belongings. We’ve teamed up with Thistle Tenant Risk, a provider of a specialist home contents insurance scheme which has been designed to meet the demands and needs of social housing residents. For more information about…

Last month you received your new rent and service charges for the coming year (April 2024 to March 2025). Some residents have asked us why their rent and service charges have increased. This article explains the reasons for the increases. Our absolute priority is to invest in resident’s homes and to continue to improve our…

Thank you to everyone who gave feedback in late 2023 to help us develop our Asset Management Strategy 2024/27. The strategy sets out how we will deliver maintenance services to homes. We have now produced a draft strategy and would like to invite you to give any further comments and feedback about the content. Specifically…

From April 2024, we’ll be required to perform an annual service and safety check on all green/renewable technologies, if you have them installed in your property. This includes air source heat pumps, solar technologies, mechanical heating and ventilation/unvented cylinders. Why are we changing the way we maintain them? These checks are essential to make sure…

Sadly, we’re often contacted by residents experiencing domestic abuse. Our Community Safety Team is on hand to provide advice and support if you, or someone you know, is experiencing domestic abuse. What should you do if you, or someone you know, is experiencing domestic abuse? If you are in immediate danger, you should call 999.…

After 13 years at the helm of Town & Country Housing (TCH), Bob Heapy will be stepping down as Chief Executive on 6 April 2024. Colin Lissenden has been appointed TCH Managing Director. He has been with TCH for 24 years and has been Development and Property Director for the past 16 years. Commenting on…