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As we approach the festive season, we wanted to share some fire safety tips to keep you safe in your home. How you can stay fire safe this Christmas Please be aware of the following advice during the festive period: If you decide to have a live tree, remember that they can dry out and…

We’re proud to support the United Nation’s 16 Days of Activism – a global campaign to end violence against women. We’ll be posting to our social media channels during the campaign to raise awareness. We’ve also caught up with Eleanor Randall, Community Safety Manager, to show how Town & Country Housing (TCH) supports residents who…

The government has recently announced its plans to resume the process of helping any remaining legacy benefit claimants move to Universal Credit (UC), following a brief postponement due to Covid-19. This will apply to you if you currently claim any of the below legacy benefits: Anyone receiving a legacy benefit will need to move to…

New laws are set to come into effect for anyone who owns an XL Bully dog. To help current owners adapt to the laws, these changes will come into force in two stages. From 31 December 2023, it will be against the law to: And from 1 February 2024, it will be a criminal offence…

With the current cost of energy, there may be ways to reduce your monthly bills by: Cleaning extractor fans Cleaning your extractor fans regularly can help improve their efficiency. Fans can be cleaned by following these steps: Remember not to use an abrasive material that could potentially damage the unit. Extractor fans are very energy…

Our Repairs Service Advisors (RSA) are your first point of contact to report something in your home that needs repairing. We spoke to our Senior Repairs Service Advisor, Emma Browning, to find out what her day-to-day job looks like. What does a day in the life of an RSA look like? Our phones switch over…

If you live in the Borough of Tunbridge Wells, you could be eligible for a GO membership. What is a GO membership? GO is a free membership scheme offering discounts at sport, recreational, leisure and cultural facilities that are provided by Tunbridge Wells Borough Council and other participating organisations. Eligibility The scheme is open to…

George Worroll, one of our residents at Lawson House, recently celebrated his 100th birthday. The occasion was marked with a party and even special visits from the Mayor and Mayoress! George’s life Over the last 100 years, George has experienced a lot of life. He served in the army for seven years, starting in the…

TCH Repairs are looking for residents who are aged 14 or over and would be interested in work experience placements. These placements are unpaid, can last up to 12 weeks, and are a great opportunity to gain some first-hand experience of repairs and maintenance trade skills. If you’re on Job Seekers Allowance or Universal Credit,…

In this blog Stuart Ilsley, Operations Director, writes about what can be learnt from our recently published Annual Report to Tenants (2023-24) and outlines future resident engagement plans. It can sometimes be hard to keep an eye on the bigger picture and impact of all that goes on at Town & Country Housing (TCH), so…