Are you nearing State Pension age?

We’ve recently supported a number of residents who had reached State Pension age (SPA) but hadn’t received their State Pension. However, their Universal Credit (UC) had stopped, leaving them with no money. It’s important to note that you won’t receive your State Pension automatically. Around four months before you reach SPA, you should get an…

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You said, we’re doing

We’re always looking for ways to improve our services, and value the opportunity to share these positive changes with residents through our ‘You said, we’re doing’ updates. Resident feedback is vital in helping us to improve our residents’ experiences, as shown through this latest ‘You said, we’re doing’ update. In this example we were supporting…

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Struggling to pay your rent? We’re here to help

An individual’s or family’s finances can change unexpectedly. If you have any concerns about paying your rent, our Income Team is here to support you. We spoke to one of our Income Officers, Amelia, to find out more about the services on offer. When could a resident contact the Income Team for support? We’re here…

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Domestic abuse during the Euros

Our Community Safety Team is on hand throughout the year to help keep you safe. We know that major sporting events, like the Euros, can lead to an increase in domestic abuse cases. If you’re worried about your situation, or someone else’s, please remember that we’re here to support you. Available support Our team is…

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Changes to the Complaint Handling Code

The Housing Ombudsman has recently made changes to the Complaint Handling Code which came into effect on 1 April 2024. You can read the updated Complaint Handling Code on the Ombudsman’s website. What’s changed? Change 1: The new code gives us five working days to acknowledge a complaint, or to escalate it to Stage 2,…

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Understanding Disrepair Claims

As your landlord we are responsible for some types of repairs to your home. You can request a repair through your MyHomeOnline account, by mailing repairs.direct@tch.org.uk or by calling 01892 501480 and selecting option 1. There may be times where repairs take longer than you’d expect, or there maybe something that you’re not happy with.…

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Looking to move? Have you considered a mutual exchange?

If you’re thinking of moving, you may want to consider swapping your home with someone else. A mutual exchange can be the fastest and easiest way to find your next home. We spoke to our Mutual Exchange Officer, Caroline, to find out a bit more about the process. What is a mutual exchange? Put simply,…

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Carers Week 2024

It’s Carers Week between 10-16 June 2024, an annual awareness campaign which aims to increase visibility for carers in the UK. This year the theme is ‘Putting Carers on the Map’, highlighting the contributions that carers across the UK make, and ensuring their voices are heard. You can find out more about the campaign on…

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Our approach to items left in communal areas

As well as being at risk of being stolen, items stored in communal areas also increase the risk of a fire occurring. To help reduce fire risks, we will remove items found in communal areas. Our approach explained Where items appear to be rubbish or are highly flammable (such as petrol or paint), we will…

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