Latest News
Want to get involved in a new Communities Co-Creation Group?
We’re looking for up to 12 residents who’d like to work with the Community Investment and Social Value (CISV) team! We welcome applications from all residents. It would be especially helpful if you have lived experienced of any of our priority themes and/or professional experience in the community sector, contract management or social value, but…
Read MoreYou said we’re doing – Social Tenants Access to Information Requirements (STAIRs)
A new scheme comes into force on 1 October 2026 to make sure that housing associations are open with residents about how their homes are managed. Under the Social Tenants Access to Information Requirements (or STAIRs for short), residents will have access to information we hold about your housing, as well as information held by…
Read MoreCommunal areas: why responsible waste disposal matters
We all want the places where we live to feel clean, safe and welcoming. One simple way we can help make that happen is by disposing of our rubbish and unwanted household items correctly. Recently, we’ve seen an increase in items being dumped in and around communal bin stores. This can include furniture, mattresses, electrical…
Read MoreThinking about installing a doorbell camera or CCTV? Here’s what to know first
Smart doorbells and home CCTV are becoming more common, and they can be a useful way to feel more secure at home. But before installing any equipment that records video or audio outside your property, it’s important to understand what’s allowed – and what steps you need to take. Do I need permission? If you’re…
Read MoreGas Safety Week 2026: Take No Chances
This year, Gas Safety Week takes place from 14 to 20 September, bringing organisations across the UK together to share one important message: when it comes to gas safety, Take No Chances. Now in its 16th year, the annual campaign is organised by the Gas Safe Register and helps raise awareness of the risks linked…
Read MoreBe Part of Showfields’ Transformation
Love Living Homes, the private arm of Town & Country Housing has released its limited number of new 3-bedroom Shared Ownership homes for reservation at Showfields. This could be your opportunity to take the first step onto the property ladder and become part of one of Tunbridge Wells’ most exciting regeneration projects. Enjoy a brand-new…
Read MoreRefer a friend and receive £100!
We’re increasing the size of our repairs team and would love your help in finding great new TCH staff members! If you refer a friend to our recruitment team you will receive up to £100 in vouchers – £50 when they start the job, and a further £50 when they complete their six-month probation period. …
Read MoreYou said, we’re doing – pest control
Following a recent complaint about our handling of a pest control issue, we’ve been reviewing our approach. You said… The complaint was about the time it took to deal with a rat problem in the resident’s home. Understandably the issue was causing resident great concern, and while our pest control contractors visited the property…
Read MoreOur repairs service during the heatwave
We’re continuing to run the majority of our repairs services during the heatwave, however we are rescheduling appointments for work in lofts and on roofs With temperatures forecast to reach mid-to-high 30s this week and an Amber Alert in place for the South East, it is not safe for operatives to work in lofts or…
Read MoreHelp improve services for all TCH residents
The resident scrutiny panel is made up of twelve residents from a range of backgrounds and geographical locations: Resident Scrutiny Panel – Town & Country Housing The panel undertakes in-depth reviews of services and makes recommendations to the Board for improvement. What we offer: What we ask of you in return: If you would like to…
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